Case Manager-STG

Housing Case Manager

Full-Time

$20/hour

St. George, Utah

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

• Kindness – Remember Kindness is Contagious!
• Connection – It's why we're here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want "Fishermen"!

• Golden Rule:
  To treat all people as we ourselves would wish to be treated.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership:
  To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity:
  To do what we say we do.
• Transparency:
  To be open and honest in our relationships.

Our Motto:
It Takes All of Us to end homelessness.

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client's budget and the guidelines of the grants. And other duties as assigned.

• Case Management & Client Services
• Conduct ongoing client assessments to identify housing barriers, needs, and strengths.
• Develop, implement, and monitor individualized housing stabilization and self-sufficiency plans.
• Provide ongoing case management, including regular client meetings, follow-ups, advocacy, and documentation.
• Support employment readiness, job search activities, training referrals, and workforce development as applicable.
• Coordinate housing-related services, including rental assistance, landlord communication, and housing stability planning.
• Connect clients to supportive services including childcare, transportation, healthcare, education, behavioral health, and community resources.
• Monitor client participation and progress toward program goals and outcomes.
• Maintain accurate and timely documentation in HMIS and all required agency systems.
• Collaborate with internal teams and external partners, including landlords, employers, community agencies, and service providers.
• Advocate for clients while maintaining professional boundaries and program integrity.
• Participate in case conferences, staff meetings, trainings, and clinical supervision.
• Ensure compliance with all agency, local, state, and federal policies and procedures.

• Experience working with low-income individuals or families, housing instability, homelessness, or crisis intervention.
• Case management experience in social services, housing, workforce development, or behavioral health preferred.
• Knowledge of trauma-informed, strengths-based, and client-centered practices.
• Strong documentation, organizational, and time-management skills.
• Ability to manage a high caseload in a fast-paced environment.
• Strong communication, problem-solving, and advocacy skills.
• Ability to remain calm and professional in crisis situations.
• Strong interpersonal skills with the ability to balance compassion, boundaries, and confidentiality.
• Knowledge of community resources.
• Flexible, adaptable, and collaborative work style.

Proficiency with Microsoft Office, UHMIS, and case management databases. Ability to quickly learn new software systems. Strong digital recordkeeping and data management skills. Bilingual abilities are a plus.

Combination of office-based, community, and client-facing work.…