Intake Case Manager - STG

Description Intake Case Manager St. George location ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

• Golden Rule:
  To treat all people as we ourselves would wish to be treated.
• Positive Influence:
  To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership:
  To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity:
  To do what we say we do.
• Transparency:
  To be open and honest in our relationships.

It Takes All of Us to end homelessness.

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client’s budget and the guidelines of the grants. And other duties as assigned.

• Serves as the first point of contact and “face” of the Housing Department, greeting clients in person, by phone, and via email.
• Manages incoming phone calls, voicemails, and walk-in (drop-in) clients, ensuring timely, respectful, and trauma-informed communication.
• Provides clear information on housing programs, services, and community resources.
• Intake Support & Referrals
• Conducts initial screenings to determine basic eligibility for housing programs and rental assistance via phone
• Distributes and explains applications, program requirements, and next steps.
• Refers clients to appropriate internal staff or external partner agencies when needed.
• Communicates with program expectations, including requirements and potential outcomes of committee decisions.

• Advocates on behalf of clients by presenting relevant information to committees for program consideration.
• Ensures client needs and barriers are clearly communicated to support fair and informed decision-making.
• Maintains a client-centered, respectful approach in all interactions.

• Manages and distributes housing-related email lists, updates, and program announcements.
• Coordinates communication between clients and case managers, ensuring follow-up and continuity of care.
• Assists with scheduling appointments and maintaining organized communication channels.

• Maintains accurate and timely records of client interactions, referrals, and communications.
• Assists with basic data entry and documentation in systems as required (e.g., intake notes, logs).
• Supports reporting needs by collecting and organizing necessary information.

• Provides basic guidance and assistance with resumes, job searches, and employment resources.
• Helps connect clients to community services, including housing, employment, and supportive resources.
• Ensures clients have access to immediate basic needs information (hygiene, food, etc.) through referrals.

• Works closely with other housing staff to ensure smooth daily operations and client flow.
• Communicates staff availability and supports coverage when team members are unavailable.
• Participates in team meetings and contributes to a positive, collaborative work environment.
• Builds and maintains relationships with community partners and…