Information Systems Engineer - Western Region

Information Systems Engineer – American Cruise Lines is seeking a professional to join our team in the West Coast region. The role ensures the continuous operation and support of critical shipboard technology systems, directly impacting safety, quality, and guest experience. You will report to the Information Systems Manager.

• Ensure full operation of safety-related technologies as per federal regulations.
• Perform repair, replacement, and maintenance of installed information systems.
• Manage and solve technical problems quickly, including troubleshooting outage requests.
• Install new equipment, configure wireless networking equipment, and implement network system improvements.
• Conduct basic low‑voltage electrical wiring, networking, programming, and A/V equipment diagnostics.
• Evaluate connectivity issues, equipment, software, and hardware for optimal performance.
• Consult with vendors and crew to ensure system functionality and optimization.
• Directly supervise contractors as assigned.
• Assist with the design, implementation, and support of new software and features.
• Respond to IT tickets in a timely manner; oversee troubleshooting of system errors.
• Maximize guest satisfaction through swift resolution of technology issues.
• Support a wide array of shipboard operational technologies.

• Television Systems (Analog/IP)
• Vessel navigation electronics
• Audio Visual / Public Address Systems
• Shipboard Sound Systems
• Radios (UHF & VHF)
• Onboard Internet & Wireless Systems
• Door Access & Keycard Systems
• Telephone Systems (satellite, mobile phones, intercoms)
• Network Equipment, laptops, and printers

• 2+ years as an Information Systems Technician

• Proficiency in Windows operating systems, computer and peripheral hardware and software
• Familiarity with Ubiquiti systems and remote management systems preferred
• Certifications such as A+, Network+, Security+, and Microsoft OS are highly desirable

• Strong customer service orientation and effective interaction with diverse end‑users and technical staff
• Detail‑oriented with proven ability to independently resolve technology problems

• Valid Driver’s License
• Possess or obtain a valid TWIC (Transportation Worker Identification Card) prior to beginning position

• Approximately 75% traveling to vessels, warehouses, and offices
• Capable of traversing stairs, fixed ladders, and ladder‑wells while walking ships daily
• Capable of sitting, standing, walking, crouching, and kneeling for long periods
• Ability to perform tasks requiring reaching, handling, using equipment, keyboards, and mobile devices
• Capable of lifting and installing technological equipment

• Comprehensive benefits package: medical, dental, 401k matching, paid time off
• Promotional and transfer opportunities based on performance
• Opportunity to work in a fast‑paced, dynamic industry with a growing company

• Full‑time role with standard 8‑hour shifts. On‑call availability required as part of the position

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics under applicable federal, state, or local law.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.