Guest Experience Agent

Our Habitas is a global home for a global community of like-minded people seeking connection, inspiration and a better future together. Their experience is powered by music, wellness, art, adventure, food, learning and giving back. Through these pillars, they craft magical worlds of wonder in which strangers become friends and friends become family. This is what Our Habitas call luxury for the soul.

Some experiences at Our Habitas have been so impactful that they have made them ritualistic, existing at each of their homes around the world in their own unique way. From the Welcome Ceremony to Family Dinner through to Storytelling and Sunday Sunset Sessions, Our Habitas seek to provide a new kind of hospitality where they bridge the gap between old-world luxury and experiential-first travel.

Job Description

Job Summary
We are seeking a warm, proactive, and service-oriented  Guest Experience Agent  to deliver exceptional guest service at  Our Habitas Ras Abrouq , ensuring every guest enjoys a seamless, personalized, and memorable stay in our remote luxury desert environment.

Reporting to the Front Office Manager or Guest Experience Manager, the Guest Experience Agent is responsible for providing outstanding service throughout the guest journey, from pre-arrival to departure. This role plays a key part in creating meaningful guest experiences by anticipating needs, resolving concerns efficiently, and ensuring every interaction reflects the brand's values and hospitality standards.

The Guest Experience Agent will work closely with all resort departments to coordinate guest requests, provide local knowledge, and ensure operational excellence across all touchpoints. This position requires excellent communication skills, attention to detail, and a genuine passion for creating unforgettable guest experiences.

Key Responsibilities

Deliver warm, personalized, and professional service to guests throughout their stay.

Welcome guests upon arrival, assist with check-in and check-out procedures, and ensure a smooth arrival and departure experience.

Respond promptly to guest inquiries, requests, and concerns while ensuring timely follow-up and resolution.

Coordinate guest requests with Housekeeping, Food & Beverage, Engineering, Spa, Activities, and other departments to ensure seamless service delivery.

Maintain accurate guest profiles, preferences, and special requests within the property management system.

Provide knowledgeable recommendations on resort facilities, dining experiences, wellness offerings, local attractions, and activities.

Proactively anticipate guest needs and identify opportunities to enhance their stay through personalized service.

Handle guest feedback professionally, resolving issues efficiently and escalating concerns when appropriate.

Ensure all guest interactions reflect Our Habitas brand standards and luxury hospitality expectations.

Assist in organizing special occasions, celebrations, VIP arrivals, and personalized guest experiences.

Support daily front office and guest services operations while maintaining high standards of presentation and professionalism.

Maintain accurate records of guest requests, incidents, and service recovery actions for reporting purposes.

Collaborate with department heads to ensure operational readiness and exceptional guest satisfaction.

Promote resort experiences, activities, and services to maximize guest engagement and enhance the overall experience.

Who You Are

A passionate hospitality professional with outstanding interpersonal and communication skills, dedicated to creating memorable experiences for every guest. You thrive in a dynamic luxury hospitality environment and naturally build genuine connections through warm, attentive, and personalized service.

You are highly organized, adaptable, and solution-oriented, with the ability to anticipate guest needs and respond with professionalism and care. You take pride in delivering exceptional service, maintaining attention to detail, and contributing to a collaborative team culture in a remote luxury resort setting.

You are not just welcoming guests—you are creating meaningful moments and unforgettable experiences that…