Customer Experience Architect

Position: Customer Experience Architect at Genesys
Transform customer success with Genesys as a Customer Experience Architect in Ontario, Canada. This role focuses on increasing service revenue and enhancing customer experiences through strategic planning.

As a key contributor, you'll own the services sales strategy and execution for premier enterprise accounts.

Your role involves advising stakeholders on leveraging AI and analytics for business transformation, ensuring that customer journeys are smooth and impactful. Candidates should possess extensive experience in professional services sales within enterprise software and a solid understanding of CCaaS and customer experience.

Key Responsibilities:

• Drive revenue by aligning services strategy to customer outcomes

• Expand service opportunities tied to client transformation initiatives

• Lead sales discussions on implementation and optimization

• Develop proposals that showcase tangible benefits

• Collaborate with executives to influence account strategy

Requirements:

• 5-7 years of experience in technology sales

• Proven track record of managing enterprise accounts

• Deep understanding of cloud service environments

• Strong communication and negotiation capabilities

• Willingness to travel up to 50 percent

Contribute to customer loyalty and operational efficiency at Genesys by utilizing your skills in customer engagement and AI technologies.
#J-18808-Ljbffr