Member Specialist

Looking for a career, not just a job? At Honor Credit Union, you’ll join a friendly, talented team that takes pride in delivering excellent service. Explore our openings and apply today!

At Honor, you will be rewarded for your talent and be encouraged to take pride and ownership of your career.

2024 #1 Credit Union along with the #1 Best Place to Work

2024 Michiana's Best Bank or Credit Union, Best Place for a Car Loan, and Mortgage Lender

2024 Best Bank or Credit Union

2025 Best Place to Work & Best Customer Service

2025 Best Credit Union

2025 Best Bank or Credit Union

2025 #1 Credit Union and #1 Best Place to Work

2025 Michiana's Best Credit Union, Best Place for a Car Loan, and Best Mortgage Lender

2024 #1 Credit Union along with the #1 Best Place to Work

2024 Michiana's Best Bank or Credit Union, Best Place for a Car Loan, and Mortgage Lender

2024 Best Bank or Credit Union

2025 Best Place to Work & Best Customer Service

2025 Best Credit Union

2025 Best Bank or Credit Union

Position:Member Specialist

Location: St. Joseph, MI

Job :3284

# of Openings:1

Member Specialist
- St. Joseph (Full-Time)

ABOUT HONOR:

At Honor Credit Union, we’ve been putting members first since 1934. Our team remains true to our member promise:
Providing Solutions For Your Financial Success.Honor members enjoy extraordinary member service at 27 branches, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we aspire to be great, and that starts with the people that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced people, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

• Act with Urgency and Care
  - You have the direct authority and responsibility to act and seek out solutions.
• The Platinum Rule
  - Treat others the way they want to be treated.
• Make the Connection
  - Develop genuine relationships so you can provide a "WOW" experience.
• See a Need, Fill a Need
  - Seize opportunities to help others meet their needs, whether they are known or unrealized.
• Reason over Rules
  - Make decisions that are good for the person and good for Honor.
• Cultivate Peace & Love
  - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

Do you have a passion for problem solving and helping people? What about building positive relationships at the same time? Then look no further! Honor Credit Union is looking for a Member Specialist to assist our member sand be their go-to person for all theirfinancialneeds all while providing them with a best-in-class member experience.

• Accountable for providing excellent member service and maintaining strong professional relationships.
• Assists members with new loans and products, opening and maintaining memberships and new accounts, advises members on various financial solutions and maintains knowledge on products and services.
• Educates and encourages membership to utilize various digital solutions to enhance overall member experience.
• Courteously and promptly resolves member questions and problems or properly refers them to appropriate team members.

EDUCATION/CERTIFICATION:

• High School diploma or equivalent.
• Must be/or become registered as an MLO and have a Nationwide Licensing Number.

• One to three years of similar or related experience, including preparatory experience.
• Cash handling and customer service experience is preferred.

• Must have a demonstrated ability to…