Supervisor, Practices

Job Summary

Directs the activities of team members within assigned area and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serves as a liaison between providers, team members and practice manager in daily operations. Supports charge capture processing, standard work, process improvement and practice staffing. Manages team members performance and development and ensures policy adherence.

Essential Functions

• Oversees patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions.
• Facilitates a positive work environment which supports team member engagement and encourages professional growth. Guides, mentors, motivates, acts as resource and support to team, encouraging continual growth as a professional and self-directed learning.
• Responsible for monitoring day to day operations including staffing levels, workflows and patient experience. Arranges coverage for sick call-ins, vacations, leaves, other time off. Notifies Practice Manager of any staffing shortages and/or needs.
• Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost effective manner.
• Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed.
• Responsible for HR functions including but not limited to interviewing, performance reviews and coaching.
• Provides input into the development, implementation and evaluation of unit/department/division/service/goals and prioritizes them so that they are consistent with patient care/administration needs.
• Acts as a patient advocate and provides ongoing communication with patient, team and multidisciplinary team regarding patient, team, management of safety and quality issues.

Qualifications

• Required Associate's Degree or equivalent in business, management or other related area
• Preferred Bachelor's Degree or equivalent in business, management or other related areas
• 2 years of relevant experience of recent relevant supervisor experience in health care/medical practice or related work Required
• 2 years of relevant experience in healthcare leadership, or relevant leadership experience informal or formal Preferred

Physical Demands

• Pallet to Waist (6" from floor) > 5 lbs:
  Seldom up to 10 lbs
• Waist to Waist > 5 lbs:
  Seldom up to 10 lbs
• Waist to Chest (below shoulder) > 5 lbs:
  Seldom up to 10 lbs
• Waist to Overhead > 5 lbs:
  Seldom up to 5 lbs
• Bilateral Carry > 5 lbs:
  Seldom up to 10 lbs
• Unilateral Carry > 5 lbs:
  Seldom up to 5 lbs
• Pushing Force > 5 lbs:
  Seldom up to 25 lbs
• Pulling Force > 5 lbs:
  Seldom up to 15 lbs
• Sitting:
  Frequently
• Standing:
  Occasionally
• Walking:
  Occasionally
• Forward Bend
  - Standing:
  Seldom
• Forward Bend
  - Sitting:
  Seldom
• Trunk Rotation
  - Standing:
  Seldom
• Trunk Rotation
  - Sitting:
  Seldom
• Squat:
  Seldom
• Supine Lying:
  Seldom
• Stair Climbing:
  Seldom
• Crawling / Kneeling:
  Seldom
• Driving:
  Seldom
• Reach
  - Above Shoulder:
  Seldom
• Reach - at Shoulder or Below:
  Seldom
• Handling:
  Occasionally
• Forceful Grip > 5 lbs:
  Seldom
• Forceful Pinch > 2 lbs:
  Seldom
• Finger/Hand Dexterity:
  Frequently
• Visual Acuity ¹ [None = No;
  Seldom = Yes]:
  Seldom

Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE
- Care Center Royalton - 3900 Hollywood Rd
- St Joseph

Department Name

Urgent Care Royalton
- Medical Group South

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8a-8p

Days Worked

m-f

Weekend Frequency

N/A

There were additional statements in the original about equal employment opportunity and diversity, which are retained as part of the employer's stated policy and are provided here for visibility in the reformatted content.