Desk Assistant

Please see Special Instructions for more details.

All students are encouraged to apply for Federal Work Study. You must complete the Free Application for Federal Student Aid (FAFSA) and submit all requested documentation (if applicable) for your eligibility to be determined.
This position can hire a student that does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; ;
website )

Position Information

Position Title

Position Title Desk Assistant

Department

Department Housing & Residence Life

Appointment Term

Appointment Term Academic Year (August - May)

FLSA

FLSA Non-Exempt

Job Summary

The Desk Assistant (DA) is the primary contact with residents at the front desk in the Residence Halls. Desk Assistants work assigned hours each week as a point of contact and assistance for current residents, their guests, and visitors to Missouri Western front desk.

The primary responsibility includes but are not limited to:

• Answering questions and serving as a resource for residents and guests regarding the residence halls.
• Connecting residents to correct resources as needed (e.g. connecting students to reach out to their Residence Life Coordinator, Resident Assistant, Residential Life Contracts Office, Business Office, Financial Aid, Career Development, etc.)
• Assisting residents with getting proper forms that may be needed for a specific request and making sure those are given to the appropriate party. (e.g. Contract Cancellation Form, Room Change Request, Vacation Housing form, etc.)
• Checking out equipment to students that may request specific items available at the front desks (e.g.) brooms, dust pans, games, movies, sports equipment, etc.
• The potential to accept deliveries and sort mail.
• Being observant of individuals who walk through the building and making note of any policy violations or safety issues and reporting those to the appropriate party (e.g. Resident Assistant, Professional Staff on Duty, etc.)
• Maintaining confidentiality of student information that is available to you and not sharing information with anyone aside from Residential Life Professional Staff and who they deem or authorized to have the information.
• Other duties as assigned.

Required Qualifications

• Live in residence halls
• Meet criteria for a student employee
  • Must maintain a Minimum overall 2.0 GPA . Failure to maintain this cumulative GPA will result in loss of your position.
  • Enrolled full time for the duration of employment
  • Degree seeking
  • May need to qualify for Federal Work Study
• Must be able to work days/evenings and every other weekend (Friday Night or Saturday Night)
• Strong customer service and administrative skills.
• Must be ready to begin training as assigned – Housing and Residence Life will communicate return dates and times.

(Please note that this position does not provide free housing)

Preferred Qualifications

• Ability to move in August 23rd to prepare for training on August 24th/25th

Knowledge, Skills, and Abilities

Physical Demands

Physical Demands Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Additional Demands

Location where duties are to be performed

Commons and Residential Halls

Federal Work Study Required

Hours of Work

Average 20 hours per week
Varied and flexible hours

Start date:

8/23/2026

All students are encouraged to apply for Federal Work Study. You must complete the Free Application for Federal Student Aid (FAFSA) and submit all requested documentation (if applicable) for your eligibility to be determined.
This position can hire a student that does or does not qualify for Federal Work Study eligibility. For more information on Federal Work Study eligibility, contact Student Financial Services. (Eder Hall 103; ;
website )

Required fields are indicated with an asterisk (*).

• Yes
• No
• Yes
• No
• * Do you have at least an overall 2.0 GPA?
  • Yes
  • No
• * Are you enrolled at least part-time?
  • Yes
  • No
• * Are you currently employed on-campus in another department? If so, what department.

  (Open Ended Question)

• * Are you eligible for Federal Work Study?
  • Yes
  • No

Required Documents

• Resume
• Course Schedule

Optional Documents

• Cover Letter
• Professional References (3-5 with contact information)