Administrative Assistant ​/ Customer Service Representative

John Joe Insurance Agency, Inc. is seeking a friendly, organized, and dependable Administrative Assistant / Customer Service Representative to join our team.

As the Hometown Source for Health Insurance
, we take pride in providing exceptional service to our clients. We're looking for someone who enjoys helping people, pays attention to detail, and thrives in a fast-paced office environment.

• Greet clients in person and answer incoming phone calls professionally
• Provide outstanding customer service and assist clients with questions
• Schedule appointments and maintain calendars
• Process paperwork, scan and file documents, and maintain accurate records
• Assist with data entry and insurance applications
• Support the agency's brokers with administrative tasks
• Follow up with clients and insurance carriers as needed
• Maintain a clean and organized office environment

• Excellent customer service and communication skills
• Strong organizational skills and attention to detail
• Proficient with Microsoft Office (Word, Excel, Outlook, & Quickbooks)
• Ability to multitask and prioritize responsibilities
• Positive attitude and willingness to learn
• Previous office, administrative, or customer service experience preferred
• Insurance experience is a plus but not required, we will train the right person.

• Competitive pay based on experience
• Paid time off
• Opportunities for professional growth and training
• Supportive, family-oriented work environment
• Monday–Friday schedule with no evenings or weekends

If you enjoy working with people and want to be part of a locally owned business that has been serving our community for decades, we'd love to hear from you!