Business Office Manager

Job Details

A leadership role with heart.

Come join our team! We’re looking for a Business Office Manager who brings both expertise and warmth to our healthcare community. In this role, you’ll help keep our operations running smoothly while supporting patients, families, and staff with care, compassion, and professionalism. Your work behind the scenes plays an important role in helping our caregivers focus on what they do best—caring for others.

The ideal candidate must be experienced and detail-oriented to lead the administrative and financial operations of our healthcare facility. This role is critical in ensuring efficient front‑office operations, accurate billing and collections, and compliance with healthcare regulations. The Business Office Manager ensures all business office operations are functioning accurately and timely for proper generation of management reports and cash flow, following legal guidelines and coordination with the medical record service or Health Information Manager.

• Four years of college or equivalent with emphasis on Business Administration
• Minimum of two years of business management experience
• Previous leadership or supervisory experience
• Proficient in Microsoft Office applications including Outlook, Word, Excel, and Power Point

• Supervision of all office functions including reception, admitting, medical records, accounts payable management, and accounts receivable management; responsible for staff adherence to all Business Office policies and procedures
• Hold periodic staff meetings to assure coordination of efforts
• Conduct periodic performance reviews on all business office staff
• Monitor workload and personnel needs of the business office
• Train, develop, and motivate business office staff
• Prepare and provide analysis of monthly financial and management reports
• Prepare and ensure processing of all invoices in accordance with accounts payable policies
• Monitor cash flow and assist accounting department with monthly analysis
• Responsible for daily cash management procedures; receive and account for all cash received in accordance with center policy
• Disburse and ensure disbursement of cash in accordance with center policy
• Review insurance contracts to assure accurate contractual reimbursement and collections and adherence to business office policies and procedures
• Maintain good working relationships with insurance payors
• Maintain knowledge of insurance payors’ reimbursement requirements and update business office personnel as needed
• Maintain inventory of forms and office supplies
• Resolve problems with billings, collections, and medical records
• Prepare analysis reports for annual outside audit
• Maintain all office computer systems and programs
• Verify that the backup process is maintained daily
• Ensure that all staff adhere to the center’s integrity of data systems policy
• Ensure that all computer system warranties, upgrades, and maintenance contracts are maintained
• Review business procedures and recommend adjustments to the Chief Financial Officer as required by regulatory standards
• Monitor fee schedule and submit suggested changes to the Chief Financial Officer
• Periodically review the computerized fee schedule and confirm that approved changes are implemented in the system
• Ensure that yearly coding changes are reflected in the computer CPT data file
• Assist the Administrator and Business Office Director in developing the annual budget
• Assume any other responsibilities assigned by the Administrator or Business Office Director as needed
• Ensure that patients and their relatives are dealt with in a professional and courteous manner by the Business Office personnel on a daily basis

The physical demands described here represent those required for successful performance of job functions. Reasonable accommodations may be made for individuals with disabilities. The employee must frequently sit, converse, and listen; use hands to touch, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required include close vision and the ability to adjust focus.

The employee should be able to lift or carry over 20 pounds on a regular basis, push or pull over 25 pounds, and stand or walk at least five hours per day.

Work environment characteristics include reasonable accommodations for individuals with disabilities. Employees perform duties within a typical office setting, interacting with patients, families, and staff, and sometimes handling confidential medical information.

• Be part of a caring, mission-driven, patient-centered healthcare team
• Work in an environment that values respect, teamwork, and open communication
• Receive competitive salary and comprehensive benefits
• Opportunities for professional growth and continuing education

We’d love to meet you. Apply today and join a team where your skills, leadership, and compassion truly make a difference!