Product Operations Lead

About The Role

In this role, you will partner with Product Operations leadership and cross-functional teams to translate strategic priorities into scalable practices, enablement programs, operating rhythms, and measurable improvements. You will define and lead work streams and initiatives, turning strategy into actionable plans, driving complex cross-functional efforts, and delivering the tools, communications, insights, analyses, and operational practices needed to support adoption, move work forward, and achieve measurable impact.

Day to day, you'll…

• Partner with Product Operations leadership and Product, Design, and Engineering teams to drive operating model improvements, transformation initiatives, and adoption of new ways of working
• Translate strategic priorities into actionable plans, coordinating cross-functional initiatives from planning through execution
• Operationalize and continuously improve product practices, tools, processes, and operating rhythms through documentation, feedback, and measurement
• Lead change and adoption efforts by developing communications, training, enablement resources, and success measures that help teams embrace new practices
• Coordinate initiatives across stakeholders, managing timelines, dependencies, risks, decisions, and follow-up actions
• Use Lean, Agile, and Dev Ops principles to identify improvement opportunities and help teams work more effectively and deliver value faster
• Design and deliver enablement programs, including onboarding, training, workshops, playbooks, templates, office hours, and communities of practice
• Develop reporting, dashboards, and decision-ready materials that track objectives, progress, outcomes, dependencies, risks, and key business metrics
• Support continuous discovery, analytics, experimentation, and AI enablement by driving adoption of approved practices, standards, tools, and governance requirements
• Facilitate cross-functional collaboration by leading working sessions, clarifying ownership, documenting decisions, and supporting implementation of initiatives across product teams

• 8+ years of experience in Product Operations, Program Management, Product Management, Strategy & Operations, Business Operations, or a related discipline
• Experience leading complex, cross-functional programs and initiatives while translating strategy into execution through planning, operational improvement, and change adoption
• Working knowledge of modern product practices, including discovery, experimentation, product analytics, Agile, and Lean methodologies
• Experience with portfolio management, prioritization, dependency management, product management tools, and product operating rhythms
• Experience enabling AI-supported workflows and responsible AI adoption
• Strong communication, facilitation, executive storytelling, and stakeholder influence skills, including the ability to drive outcomes without formal authority
• Analytical mindset with the ability to leverage data and insights to inform decisions, measure outcomes, and drive continuous improvement

• Experience in Big 4 consulting environment
• Experience facilitating PI Planning, quarterly planning, portfolio reviews, or other multi-team planning processes
• Experience developing enablement programs, training, coaching, or communities of practice
• Experience with product analytics, experimentation, and dashboards
• Experience operating in a large, matrixed, enterprise environment

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same…