Senior Finance and Enablement Analyst

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you’ll do

The Senior Finance Change and Enablement Analyst is a critical role focused on driving transformation across our most critical Finance initiatives. In this role, you will transform behaviors and mindsets to drive end user adoption and achieve desired business outcomes. To be successful, you will develop holistic change management strategies to overcome adoption hurdles, minimize resistance and ensure impacted audiences are ready and enabled.

By acting as a trusted partner, you’ll advise senior leadership on strategies and approaches for getting the business from the “as is” state to the desired adoption state.

Successful candidates will be able to quickly build rapport and trust-based relationships and collaborate effectively across training, communications, project and business teams. You will execute with empathy and have a passion for connecting the dots for impacted users and their leadership. You will drive a consistent drum-beat to ensure people understand the “why,” feel prepared and excited for the change.

This position is an individual contributor reporting to the Sr. Director of Finance Strategy and Operations.

Responsibility

• Identify impacted audiences by driving and completing stakeholder analysis and impact assessments, defining personas, areas of resistance, and motivators
• Partner with business owners to define adoption and business success;
  Partner with SMEs to create user‑focused training and enablement materials that support readiness and adoption
• Partner with Project Management teams to ensure alignment on progress, raise risks, and increase change management advocacy where appropriate
• Craft holistic, right-sized change strategies and drive execution across the Finance organization; drive broader culture and communication strategies across Finance (e.g. newsletters, team spotlights)
• Partner with other enablement and communications team members to develop plans consistent with Docusign’s broader change strategy, approach and branding
• Develop and manage change plans, including change deliverable execution (communications and training)
• Identify Key Performance Indicators (KPIs) and other metrics of success to ensure we are meeting adoption goals or pivoting where needed
• Build executive‑level presentations that distill complex information into concise, decision‑ready insights
• Develop a flexible change strategy, methodology, and toolkit to drive holistic adoption across Finance and enable other Finance teams to drive change within their teams

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 5 years + of change management experience,…