Research Associate, Call Center ​/ Support

Position Overview

Research Associates conduct professional, phone-based interviews with key decision-makers at companies across North America in the logistics sector. These interviews capture candid feedback about respondents’ satisfaction with the companies they do business with, providing actionable insights for our clients.

• Full-Time:40 hours/week within office hours; shifts start at 7:00 AM or 8:00 AM
• Office
  
  Hours:
  • Monday–Thursday: 7:00 AM – 4:30 PM
  • Friday: 7:00 AM – 3:00 PM
• No evenings. No weekends.

As a Research Associate, you will:

• Conduct outbound calls to prospective contacts to gather industry insights
• Complete interviews both on the spot and by scheduled appointment
• Use active listening and probing techniques to clarify and expand responses
• Ensure consistent interview quality across respondents
• Confirm and update contact and company information
• Manage multiple leads and projects simultaneously
• Identify appropriate contacts and pursue alternate contacts or phone numbers as needed
• Maintain awareness of time zones, internal schedules, and interview appointments
• Enter interview responses accurately and in real time
• Track, file, and document completed interviews

Must have call center experience.