Patient Support Center Representative

Job Overview

Improve the lives of others while Caring. Connecting. Growing together. You are a Patient Support Center Representative covered in the Eastern, Central, or Mountain Time Zones. This full‑time role (40 hours per week) is remote with a flexible schedule to support 24/7 operations.

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance.
• Adhere to departmental metrics and daily adherence evaluation.
• Demonstrate superior customer service skills with internal and external customers.
• Multi‑task using double monitors for data entry, phone etiquette, and resource use while following guidelines.
• Act as patient advocate, exchanging complex and sensitive information securely.
• Assist colleagues and supervisors with daily paperwork to resolve patient issues.
• Identify financial, medical, and legal risks during interactions and follow procedures.
• Use Optum systems to resolve needs such as appointments, authorizations, claims, eligibility, benefits, appeals, and TARs.
• Translate oral information into concise, accurate written documentation.
• Assist new or potential members in PCP selection and provide general medical group information.
• Coordinate with clinicians and Telehealth Nurses (e.g., arranging DME, transportation, and HH).
• Enter PCP changes into the system and process necessary paperwork.

• High School Diploma / GED or equivalent experience.
• Minimum 18 years of age.
• 2+ years in a customer‑service‑based role.
• Proficiency with Microsoft Suite and navigating multiple chat channels within Microsoft Teams.
• Typing speed of 40+ WPM.
• Availability for full‑time, 8‑hour shifts Monday‑Friday during 7:00 am‑7:00 pm Pacific, including occasional overtime, weekends, and holidays.

• 1+ years working in a healthcare setting.
• 1+ years in a call center environment.
• Experience in a virtual environment.
• Experience working with multiple computer screens while speaking to customers.
• Bilingual fluency in English and Spanish.

• Reside in Eastern, Central, or Mountain Time Zones.
• Keep all company‑sensitive documents secure.
• Maintain a dedicated, private work area separated from living spaces.
• Have a high‑speed internet connection approved by United Health Group.

Five weeks of paid on‑the‑job training. Salary ranges from $16 to $29 per hour and is based on local market, experience, and qualifications. Other benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase plan, and 401(k) contribution.

United Health Group is an Equal Employment Opportunity employer and considers applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.

Candidates must pass a drug test before beginning employment.