Early Collections Agent

As the leading player in the UK LPG market, things rarely stand still at Calor, where an innovative and best-practice management culture naturally leads to varied and exciting employment opportunities. Find out more about our exciting and varied opportunities.

e.g. "Operations, Midlands"

• Permanent 1

West Midlands

• Warwick 1

• Credit Control 1

Job no: 509455
Work type: Permanent
Location: Warwick
Categories: Credit Control

The Point

Permanent, Full-time

You'll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working.

This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.

Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes

Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances

Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery

Follow business policies, processes, and procedures, while actively identifying opportunities for improvement

Maintain accurate and up-to-date customer records to provide clear visibility across the wider business

Respond to customer call-backs in a timely and professional manner

Escalate queries or issues that are preventing debt recovery

Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed

Complete your allocated stage of the debt journey and prepare accounts for the next step where required

Keep your Team Lead informed of any issues or risks as they arise

Report key performance indicators to your Lead on a monthly basis

Experience in debt collection and/or customer service activity

Strong communication skills with the ability to build rapport and manage challenging conversations

Hard-working, resilient, and comfortable working towards personal and team targets

Organised, with strong attention to detail and effective day-to-day prioritisation

Proactive and able to use initiative to drive activity

A collaborative team player who contributes to shared KPI goals

Able to identify and raise opportunities to improve policies and processes

Knowledge of SAP and Salesforce

Previous experience working within a debt collection team

Opportunity to develop specialist debt management skills

High-impact role supporting both customers and the wider business

Collaborative team environment with clear performance goals

Chance to contribute to continuous improvement across processes

Advertised: 07 Aug 2026 GMT Daylight Time
Applications close: 21 Aug 2026 GMT Daylight Time