Seasonal Lead, Customer Service & Escalations
Job in
St. Joseph, Saint Joseph, Buchanan County, Missouri, 64506, USA
Listed on 2026-08-22
Listing for:
H&R Block, Inc.
Seasonal/Temporary
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Seasonal / Summer, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
H&R Block, Inc. is seeking a seasonal Lead Customer Service Associate to supervise daily operations and resolve client issues across multiple teams.
You will manage escalations, support training, and collaborate with Field Sourcing Logistics, IT, and vendors to improve service delivery. This role emphasizes strong communication, problem solving, and empathy while using software systems to document interactions and track progress.
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