Part Time Call Center

Starting off Part time hours, must be comfortable working 20-25 hours starting off, and then potential for more hours added in. The hours are preferred to be within this timeframe: 6:30 - 11:30 AM CST but can flex some if needed (with 30 min lunch break, and 15 min breaks as well) Assist with calls, responding to incoming inquiries and answering questions from families about childcare subsidy and/or childcare providers seeking federal or state funds.

Utilize call center software, specifically Genesys Cloud Services, for daily tasks. Ensure calls are handled efficiently and effectively. Answer basic questions about childcare based on state program training.

Starting off Part time hours, must be comfortable working 20-25 hours starting off, and then potential for more hours added in. The hours are preferred to be within this timeframe Monday-Friday: 6:30 - 11:30 AM CST but can flex some if needed (with 30 min lunch break, and 15 min breaks as well) Must reside in Missouri or nearby to complete Missouri fingerprint check.

Experience using phone support systems/call center software (e.g., Five9, Zendesk, Genesys, AWS, Dialpad, Nextiva, Talkdesk). 2+ years of experience in call center or related field. Bachelor’s degree or high school diploma + 3 years of relevant work experience. Active listening skills and excellent communication. Attention to detail and organizational skills. Reliability. Experience working in a remote or hybrid setting; self-sufficient.

Capable of passing a background check.