Relationship Banking Manager

Company Description Nodaway Valley Bank is a longstanding community bank with over 155 years of experience providing superior financial services grounded in safety and dependability. As a Member FDIC and Equal Housing Lender, the bank is committed to responsible and compliant banking practices. With 11 locations across Northwest Missouri, Nodaway Valley Bank offers convenient access and a strong local presence. The bank focuses on meeting diverse personal and business banking needs while fostering long-term relationships with customers.

Team members join a stable institution that values service, integrity, and community engagement.

Role Description The Relationship Banking Manager is a full-time, on-site role based in St Joseph, MO. This position will work in conjunction with the Relationship Banking Development & Training Manager to create, cultivate, encourage and promote retail sales with the branch staff to meet goals for referrals and retail expansion. Oversee day-to-day operations of the branch Teller and Relationship Banker staff, while following the bank policy for operations.

Represents the bank in a manner that maintains and expands business relationships and enhances the bank’s image, contributing to its growth. Ensure excellent customer service in all customer and employee interactions.

Qualifications

• Strong Customer Service abilities to deliver responsive, professional, and empathetic support.
• Experience in Team Management, including coaching, performance oversight, and staff development.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work on-site full time in St Joseph, MO and adapt to a fast-paced branch environment.
• Manage day-to-day retail operations of the facility.
• Strong attention to detail and accuracy
• At least three-years retail and banking experience preferred.