Flex Personal Banker - St. Joseph, MO; Woodbine

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Position:Flex Personal Banker
- St. Joseph, MO (Woodbine)

Location: St. Joseph, MO

Job :4515

# of Openings:1

Position:
Flex Personal Banker

Department:
Retail

Location:
St. Joseph
- Woodbine

Jump start your career at Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.

The Flex Personal Banker plays a vital role in delivering exceptional client service and supporting branch operations across multiple locations. This adaptable position requires traveling up to 1 hour from your home bank office to provide coverage where needed. Responsibilities include a blend of Teller and Personal Banker duties, account opening, conflict resolution, and building long-lasting client relationships. You will demonstrate operational excellence, ensure compliance with applicable regulations, and quickly pivot to meet the needs of clients and the bank.

• Conduct professional client conversations that build and sustain trust and credibility.
• Discover key life events to ensure bank products and services meet clients' financial needs.
• Recommend accounts, loans, and services tailored to clients’ goals.
• Proactively promote bank products and services both internally and externally.
• Refer clients to bank partners to generate additional revenue.
• Demonstrate operational soundness to minimize risk and maintain quality production.
• Follow operating procedures and protocols.

• Provide excellent customer service, creating a welcoming, professional environment.
• Resolve client issues proactively or as directed by the Bank Manager.
• Handle routine client inquiries, approve transactions within authority limits, and perform Teller duties as needed.
• Process client transactions and assist with bank opening/closing as required.

• Travel up to 1 hour from your home bank office to support other branches as needed.
• Pivot quickly to cover Teller, Personal Banker, or other roles to meet operational demands.
• Handle escalated customer conflicts with professionalism and efficiency.

• Understand and adhere to all applicable laws and regulations, including the Bank Secrecy Act, Anti-Money Laundering, Information Security, and internal policies.
• Follow proper deposit account opening and suspicious activity referral procedures.
• Actively work with clients to understand normal account activity, ensuring compliance.
• Complete required periodic compliance training.

• High School Diploma or equivalent.
• Previous banking experience preferred.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in Windows-based computer systems.
• Strong attention to detail and…