Communications Operator

Job Summary/Scope

Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non-emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. No supervisory or budgetary responsibilities.

• Monitors and answers emergency 911, Text-to-911 and non-emergency phone calls.
• Dispatches public safety response and equipment for police, fire and sheriff's department.
• Transfers ambulance calls and coordinates response for assisting agencies.
• Completes tests of emergency warning equipment monthly.
• Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
• Enters, modifies, locates and/or removes all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
• Enters emergency orders of protection.
• Maintains contact with on-duty officers so as to be aware of location and activities at all times.
• Utilizes the MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work‑related information.
• Maintains a record of street closings/openings and fire hydrants in and out of service.
• Monitors MOSWIN and other special event talk group channels.
• Participates in tests of the National Warning System (NAWAS) daily and activates the tornado warning siren system when necessary.
• Follows written and oral instruction.

Department:
Police

Division:
Communications

Salary: $22.62 HR / 47,044.00 YR

Closing Date:
Non-Exempt

Receives emergency and non-emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non-emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. No supervisory or budgetary responsibilities.

• Monitors and answers emergency 911, Text-to-911 and non-emergency phone calls.
• Dispatches public safety response and equipment for police, fire and sheriff's department.
• Transfers ambulance calls and coordinates response for assisting agencies.
• Completes tests of emergency warning equipment monthly.
• Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
• Enters, modifies, locates and/or removes all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
• Enters emergency orders of protection.
• Maintains contact with on-duty officers so as to be aware of location and activities at all times.
• Utilizes the MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work‑related information.
• Maintains a record of street closings/openings and fire hydrants in and out of service.
• Monitors MOSWIN and other special event talk group channels.
• Participates in tests of the National Warning System (NAWAS) daily and activates the tornado warning siren system when necessary.
• Follows written and oral instruction.

• Assists with training of new radio operators.
• Performs all other assigned duties which support the overall objective of the position
• and/or department mission.
• Attends related training and meetings.
• Maintains a professional relationship with the public, outside agencies and co-workers.
• Maintains a positive attitude and promotes a team environment. ~

City employees shall conduct themselves in a professional manner and shall exhibit and extend such professional conduct appropriate for the circumstances to those with whom they come into contact both internally and externally during the performance of their duties. Examples of professional conduct include, but are not limited to, being communicative, informative, fair,…