Patient Relations Coordinator

Details

• Patient Relations Coordinator
• Quality Department
• Full Time Status
• Day Shift
• Pay: $18.46 - $26.77 / hour

This position is designed to provide a liaison between patients, caregivers, and the institution. This position provides a specific channel through which patients or caregivers can seek solutions to problems, concerns, etc. The position enables patients or caregivers to obtain solutions to problems by acting/facilitating on their behalf to different audiences such as Administration or any department or service. This position is employed by Mosaic Health Systems.

• Facilitates patient complaint/grievance process, which includes: facilitate resolution of complaints/grievances for patients and visitors; receive and document patient concerns/complaints in event reporting system; triage concerns/complaints when appropriate; monitor response to all complaints according to the complaint policy; advise and coordinate alternative resolutions to concerns/complaints; respond to patient or visitor concerns through written or verbal correspondence; maintain patient complaint/grievance database and provide reports from complaint database;
  
  establish positive working relationship with hospital staff and provide guidance in responding to patient and visitor concerns.
• Recognizes, diplomatically responds to and initiates the follow-up process by communicating patient care issues to appropriate departments and services for the purposes of affecting changes in processes to improve service.
• Serve as the point of contact for the Risk Main Call Line and provide guidance to providers and caregivers on Risk/Legal issues including holding in prompt to in person meetings when needed to clarify issues.
• Oversees the Lost and Found process per Mosaic standard HR2110; assists security with release of patient belongings.
• Other duties as assigned

• All required education is a minimum requirement. Higher levels of education are acceptable.
• One year in a healthcare setting required.