Field Support Representative Diagnostic Imaging, Kansas , Oklahoma

Position Overview

Veterinary Technicians and Practice Managers working as Field Support Representatives (FSR) for Diagnostic Imaging will partner closely with Field Sales Representatives and Customer Support to develop strategies that maintain and grow customer accounts through education and customer‑centric solutions. This is a highly dynamic, customer‑facing role where you will visit customers daily, adjust your schedule as needed to support customer events, and occasionally accommodate visits to emergency practices.

• Travel up to 75% of the time, by air and car (3–4 overnights a week); weekend hours and weekday overtime may also be required.
• Install IDEXX Diagnostic Imaging Systems for customers in your area.
• Train veterinary clinic staff on best practices to maximize system performance.
• Support critical customer visits, providing onsite technical troubleshooting when things don’t go according to plan.
• Work remotely from a home‑based office.
• Utilize a wide array of programs to plan and strategize your customer visits.
• Manage your schedule based on the unique attributes and needs of your customers, while keeping a focus on your own professional development and growth.

• 3+ years of veterinary clinic experience with a training and/or leadership background strongly preferred.
• Residency in Kansas City, MO or Oklahoma City, OK area and willingness to travel within this territory and occasionally outside of this territory as needed; self‑relocation required if outside the territory.
• Valid driver’s license and acceptable driving record required.
• Ability to build and maintain relationships to gain confidence and trust from others.
• Strong communication and ability to collaborate with customers, management, and peers.
• Planning and prioritization skills, to make quality, timely decisions.
• Effective listening skills, to discover customer needs and adapt your approach and demeanor to different situations.
• Comfort learning and using technology such as computers, tablets and smart phones (computer networking experience is a plus).
• Ability to perform the physical aspects of the role, including extending and reaching with hands and arms, using hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools; occasionally climbing, balancing, bending, stooping, kneeling or crouching; and lifting, moving, and carrying up to 60 pounds.
• Specific vision abilities including close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
• Ability to communicate in English with customers and team members.
• Ability to travel and work within assigned area, drive car for extended periods, and work and/or have contact with animals.

• Hourly rates targeting $30–$35 per hour, based on experience.
• Opportunity for annual cash bonus.
• Health, Dental and Vision Benefits day‑one.
• 5% matching 401(k).
• On‑the‑job training and career advancement opportunities.
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.