IS Support Analyst

Shriners Children’s is an organization that respects, supports, and values each other. Our organization aims to provide excellence in patient care and embraces multi‑disciplinary education, research with global impact, and a learning environment based on evidence‑based practice, innovation, and critical thinking.

All employees are eligible for medical coverage on their first day. In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) retirement savings plan with matching contributions of up to 6% after one year of service. Employees in a full‑time or part‑time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short‑term and long‑term disability, and food benefit plans such as Flexible Spending Account (FSA) and Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected.

Additional benefits include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance, and more. Coverage is available to employees and their qualified dependents in accordance with the plans, and benefits may vary based on state law.

The IS Support Analyst I provides front‑line technical support to clinical and administrative staff across the organization. This position ensures the reliable operation of end‑user devices and communication systems directly supporting patient care. The technician troubleshoots, resolves, and documents technology‑related issues while maintaining strict compliance with Shriners policies, HIPAA regulations, and IS security standards. The analyst assists Shriners Children’s users, executive leadership, board members, and affiliated vendors via email, telephone, remote connection, and deskside support.

The role requires a strong problem‑solving aptitude, clear instructional skills, and the ability to collaborate with technical and nontechnical departments to resolve incidents and fulfill task requests. The analyst works independently and as part of a team, prioritizing multiple requests and supporting multiple computing devices, Active Directory users and computers, Active Directory infrastructure components, Windows servers, services, applications, mobile devices, and IP phones.

Responsibilities also include installing hardware and software, providing general IS support services, license tracking, and performing PC and server maintenance, upgrades, and configurations. The analyst participates in a 24‑hour IS emergency line rotation with other IS staff.

This position requires up to 25% regional travel and up to 10% nationwide travel, as well as occasional evening, night, weekend, or on‑call work to support critical hospital operations.

• Serve as the first point of contact for staff requesting technical assistance via phone, email, or ticketing system. Deploy all new technical projects.
• Troubleshoot and resolve hardware, software, and network connectivity issues for workstations, laptops, printers, mobile devices, and medical peripherals.
• Provide timely resolution to IT incidents impacting patient care areas such as nursing stations, clinics, and diagnostic departments.
• Maintain VoIP desk phones, troubleshoot telecommunication issues, and conduct basic phone configurations.
• Administration/Documentation
  • Identify and provide documentation to processes and procedures stored in the knowledge base.
  • Maintain system documentation, reports, business correspondence, user instructions, and procedure manuals.
  • Coordinate and participate in key process improvements as they relate to the desktop environment.
  • Provide documentation and training guides for team processes.
  • Assist in the management and tracking of hardware assets and software licensing installation and compliance.
  • Develop records of daily data communication transactions, issues, and remedial actions taken or installation activities.
  • Update status to manager and users through voicemail, email, and in‑person communication.
  • Document procedures, standards, best practices configurations, settings, installation sequences and back‑out instructions.
• Hardware/Application Support
  • Deploy and maintain SC hardware devices including computers, servers,…