Systems Analyst

Responsibilities

Provide excellent systems user experience through installation, troubleshooting, and/or repair of computer hardware and software.

• Resolves simple technical issues
• Provides excellent customer service to systems users
• Works as part of a systems team
• Imaging / setting up computers, mobile phones, and printers

• High School Diploma or GED required
• Bachelor’s Degree (Technical Degree Preferred) OR 2 Years Relevant Experience

• Good analytical, verbal and written skills required
• Participate in continuous improvement events
• Maintain company confidentiality
• Interact with users for system clarifications and requirements
• Write system and process documentation
• Provide user support for Altec associates via phone, email, and in person
• Willingness to work outside standard business hours to resolve issues or complete special projects
• Track and maintain constant communication with the customer from the beginning to the end of any established case, issue, or concern
• Remain highly adaptable
• All other duties as assigned.
• Must be willing to travel as needed to perform job duties up to 25%

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

• Medical, Dental, Vision and Prescription Drug Program
• Retirement 401(k) Traditional or Roth Program Options with Company Match
• Vacation and Holidays
• Parental Leave
• Short Term and Long Term Disability Leave
• Flexible Spending Accounts
• Tuition Assistance Program
• Employee Assistance and Mental Health/Substance Abuse Program
• Life Insurance, Accidental Death and Dismemberment Insurance
• Supplemental Insurance including Hospital Indemnity, Critical Illness and Accident Insurance
• Additional Wellness Programs and Rewards Available

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.