Senior Site Reliability Engineer

As a Senior Systems Engineer you will be expected to use your technical knowledge to routinely monitor solution health to ensure all solutions are meeting established SLAs. You will be called upon to assist with the resolution of production issues that can include performance degradation, capacity concerns, and outage events. In addition, you will be responsible for monitoring and ensuring system health during maintenance events such as patching and upgrades.

The eventual comprehension of the complete solution ecosystem will be expected to fully participate in problem solving and troubleshooting efforts. We are looking for a talented individual that can serve as a subject matter expert in their area of focus and represent their department on complex assignments. You will be responsible for evaluating elements of technology's effectiveness, research, investigation, and make recommendations for improvements that result in increased solution consistency and reliability.

• Contributes to the development of strategic capacity planning for the department
• Focus is on production infrastructure support and operational strategic activities
• Monitors key performance metrics; escalates and addresses problems
• Subject matter expert in more than one area of responsibility; represents team within and outside own department
• Assists with project planning; provides technical expertise to project teams and/or serves as technical lead on project teams within area/department
• Works on large, complex assignments
• Has significant autonomy over completion of day-to-day work and receives general instructions on new projects or assignments
• Defines, develops, communicates, and implements standards, processes, and procedures for the team or department
• Establishes, maintains and foster relationships both within and outside the team and department
• Collaborates with Architects and recommends adjustments to the architecture to improve the overall capacity, performance, and quality of a solution
• Provides, develops, and maintains documentation for elements of technology

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours
• 3+ years of experience working in a software development engineering environment supporting languages and technologies such as JAVA, Web Services, C/C++, and PL/SQL
• 2+ years of experience with Middleware use and configuration with Tuxedo, Web Logic and Tom Cat
• 2+ years of experience as an AIX/Linux sysadmin and experience with associated tools
• 2+ years of experience with scripting for automation, system administration, or application support (e.g., Shell/Bash, Python, Perl, Power Shell, or similar)
• 1+ years of experience with Splunk, Dynatrace or equivalent tools
• Must be committed to incorporating security into all decisions and daily job responsibilities

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Knowledge of system/infrastructure testing, problem solving and troubleshooting concepts
• Knowledge of capacity planning methodologies
Knowledge of hardware concepts as they apply across infrastructure arenas, including networking devices, topologies and resiliency patterns
• Working knowledge of SQL
• Provides instruction and guidance to less senior team members on new tasks and assignments; ensures deadlines are met
• Actively explores new technologies and embraces challenges that extend beyond current areas of expertise