Lead Global Sourcing Manager

Responsibilities

• Lead and develop a team supporting customer care and aftersales priorities across assigned work streams
• Coach junior buyers and developing team members on commercial judgment, systems, processes, and day-to-day problem solving
• Reinforce a strong customer-first mindset in every interaction with internal stakeholders, suppliers, and cross-functional partners
• Promote creative thinking and practical solutions to business challenges, supplier issues, and process gaps
• Support escalations, remove roadblocks, and help the team resolve issues quickly with professionalism and urgency
• Drive consistency in communication, documentation, and follow-through across team deliverables
• Champion process simplification, standardization, and continuous improvement opportunities
• Use data, dashboards, and operating metrics to monitor progress, identify risks, and improve execution
• Build strong partnerships across Engineering, Supply Chain, Launch and Availability, Packaging, Finance, and Purchasing to align priorities and drive decisions

• Bachelor's degree in Business Administration, Supply Chain, Finance, Communications, or a related field, or equivalent experience
• 5+ years of work experience in the related fields (preferred)
• Certifications (preferred)
• Experience in purchasing, supply chain, operations, customer service, or a related business function
• Experience coaching buyers or leading talent and developing cost savings initiatives
• Experience working across Customer Care and Aftersales, purchasing, packaging, launch, or supply chain operations
• Experience leading process improvement efforts that simplify work and improve customer outcomes
• Ability to balance strategic thinking with day-to-day operational execution
• Strong customer service orientation with a track record of building trusted relationships across the organization