Customer Service Manager - St. Joseph, MO; Lake
Listed on 2026-09-15
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Management
Operations Management, Retail & Store Manager, BD Manager
Job Type: Full-Time/Hourly
Jump start your career at Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
And Expectations
Key Responsibilities
- Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching
- Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2–4 retail bank employees
- Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions
- Implement and ensure adherence to bank operating procedures and protocols
- Coach, train, and develop team members to ensure success in both current responsibilities and future career growth
Customer Service Manager Department:
Retail Banking
Location:
St. Joseph, MO (Lake)
Job Type: Full-Time/Hourly
Jump start your career at Equity Bank
! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
And Expectations
Key Responsibilities
- Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching
- Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2–4 retail bank employees
- Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions
- Implement and ensure adherence to bank operating procedures and protocols
- Coach, train, and develop team members to ensure success in both current responsibilities and future career growth
- Partner with the Branch Manager to execute sales management routines, including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly performance and results coaching
- Provide visible, on-site leadership and motivation while directing the daily workflow of a team of approximately 2–4 retail bank employees
- Participate in and make recommendations regarding hiring, compensation, scheduling, promotions, performance management, and disciplinary actions
- Implement and ensure adherence to bank operating procedures and protocols
- Coach, train, and develop team members to ensure success in both current responsibilities and future career growth
- Recommend and deliver appropriate accounts, loans, and banking services that align with clients’ financial needs
- Partner with the Branch Manager to achieve budgeted targets for deposit growth, loan production, and non-interest income
- Monitor and manage…
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