Family Enrichment & Volunteers Manager

Family Enrichment & Volunteers Manager Summary of Position

The Coalition is hiring a Family Enrichment and Volunteer Manager to plan and execute fun outings and giveaways for our clients, as well as cultivate relationships with volunteers and in-kind donors. The successful candidate will be an organized go-getter who will manage multiple tasks and priorities. Some weekend and weeknight availability and a willingness to occasionally pick up and deliver donations to our clients are required.

• Serve as staff lead for outings held for our families and youth, including organizing logistics, managing registration, handling communications, and overseeing volunteers on event days
• Serve as co-lead of the Back-to-School and Project Dream Dress giveaways, including organizing logistics, managing youth/family registration, handling communications, and overseeing volunteers on event days
• Coordinate staff and volunteer assignments for Coalition fundraisers
• Create and manage online registrations using event scheduling software such as Eventbrite and our CRM software, Salesforce.
• Regularly communicate with clients, in-kind donors, and Coalition staff to arrange for the donation and distribution of in-kind donations such as holiday gifts, hygiene and hair products, etc.
• Input in-kind donations received by clients in our CRM software Salesforce.
• Cultivate relationships with volunteers and donors.
• Respond to general inquiries from individuals and groups interested in volunteering.
• Work with the Development and IT Teams to author newsletter articles, website copy, and print collateral about programs and events.
• Must be available to work about 15 weekend days and 10 weeknights annually.
• Must occasionally pick up and drop-off in-kind donations for our clients.
• Must be able to stand, walk, and lift up to 25 lbs throughout the day during events and event preparation to perform tasks, troubleshoot issues, and ensure event success.
• Must work well with and take direction as a member of a team.
• Ensure all programs comply with relevant laws, regulations, and organizational policies.

• Complete daily activity log.
• Maintain an up-to-date Outlook calendar.
• Adhere to the Coalition’s Shared Values, Employee Code of Conduct, and Employee Code of Ethics.

• Other duties as assigned with or without accommodations.
• Support the Coalition’s mission – attend special events, training events, and other “all hands-on deck” activities.
• Answer and respond to phone calls, emails, and inquiries regarding the Coalition services while in the office. Complete ongoing education and training as approved by or assigned by supervisor.
• Support other agency staff as necessary to meet agency goals.

• Bachelor’s Degree or equivalent experience in a related field.

• Demonstrated success with planning group outings or events.
• Proven ability to develop and maintain positive relationships with volunteers and/or donors.
• Strong organizational and time management skills with attention to detail.
• Excellent written and interpersonal communication skills.
• Strong working knowledge of Microsoft Office Suite, particularly Microsoft Excel.
• Experience using Client Relationship Management software is preferred.
• Experience in the non-profit sector is preferred.
• Ability to work as a member of a team, sharing in the success and challenges of all team members
• Ability and comfort of working with diverse populations in varying environments
• Ability to adapt to changing circumstances while maintaining a positive attitude