Quality Improvement Consultant

Responsibilities

• Conduct program quality assessments, and review of a program’s Self-Reflection responses and evidence for child care and early learning programs in alignment with Great Start to Quality standards and protocols.
• Provide, as needed, all forms of technical assistance as defined by NAEYC and continuous quality improvement guidance to technical to early educators, child care business owners and non-profits, and ECIC’s partner organizations.
• Support, as directed, the installation and implementation of practice-based coaching.
• Collaborate with internal teams, Great Start to Quality Resource Centers, all types of licensed child care programs, and ECIC’s partner organizations to support use of high quality teaching practices, compliance, engagement, and continuous improvement efforts.
• Observe program environments, teaching practices, interactions, children, and staff in accordance with Great Start to Quality protocols and procedures.
• Review and validate program Self-Reflections and supporting documentation following established validation processes and timelines.
• Schedule and conduct validation calls with programs as required.
• Review documentation and written evidence to ensure compliance with Great Start to Quality standards, policies, procedures, and appeals processes.
• Maintain annual inter-rater reliability and required certifications for assessment and observation tools utilized by Great Start to Quality.
• Support the development and implementation of Quality Improvement Plans and continuous quality improvement strategies aligned with Great Start to Quality standards.
• Inform continuous quality improvement efforts related to the installation and implementation of practice-based coaching at ECIC and as provided through Great Start to Quality Resource Centers.
• Consult and collaborate with ECIC’s Mentor Coaches, Great Start to Quality Resource Center‑based Quality Improvement Coaches, Great Start to Quality Resource Center staff, early educators, and licensed child care programs regarding assessment findings, validation outcomes, and quality improvement efforts.
• Contribute to the development and delivery of technical assistance, guidance, and consultation services to providers and programs in alignment with Great Start to Quality and NAEYC standards.
• Identify trends, concerns, recommendations, and opportunities for continuous improvement.
• Input observation data, validation findings, evidence, and required documentation into Great Start to Quality technology systems and software platforms in accordance with established protocols and procedures.
• Prepare detailed written reports, findings, summaries, and recommendations related to assessments and validations.
• Maintain accurate, timely, and comprehensive documentation, reports, evidence, and system records in accordance with organizational protocols, procedures, and timelines.
• Maintain proficiency in utilizing Great Start to Quality related technology systems, software platforms or applications.
• Notify Quality Improvement Manager of system issues, trends, concerns, or opportunities for improvement identified through assessments, validations, or provider interactions.
• Collaborate with internal and external partners to support the completion of program quality assessments, engagement of early learning and care programs, and continuous quality improvement efforts.
• Monitor and respond to customer inquiries through designated communication channels to ensure timely and professional customer service.
• Participate in internal work groups, meetings, and professional learning opportunities to support successful implementation of Great Start to Quality.

• Associate degree in early care and education with at least three (3) years of related experience required; bachelor’s degree in Early Childhood Education or related field preferred.
• Knowledge of quality recognition, rating, and improvement systems for child care and early learning settings.
• Knowledge of assessment, screening, and observation tools, and curriculums utilized within licensed early care and education programs and out-of‑school time environments.
• Knowledge of Michigan’s Early Childhood and…