Field Service Supervisor-APC

A Field Service Supervisor (FSS) at APC is a highly skilled professional responsible for operating and overseeing equipment in the field to ensure safe, precise, and efficient execution of APC raw material collections. Their primary role is to supervise a team of service technicians and uphold APC safety, quality, and yield metrics with reliability standards for all parts of the blood collection process.

• Conduct inspections of collection systems.
• Coordinate with APC drying plants and key company representatives to align operations with customer requirements and job specifications.
• Ensure compliance with safety and quality standards.
• Troubleshoot and maintain equipment to keep all tools and machinery operating at peak performance.
• Complete and maintain field documentation, including POR reports, job performance reports, and equipment condition logs.
• Manage parts inventory, ordering, and management at the equipment warehouse as part of expectations for this position.
• Provide assistance to Technical Support and Service personnel.

• Technical background in maintenance with at least 3–5 years of experience, preferably in blood collections.
• Strong understanding of QHSE (Quality, Health, Safety, Environment) policies and ability to enforce safety protocols on the job site.
• Knowledge of OEM standards; able to read and apply OEM running procedures for various pieces of equipment.
• Experience with parts warehouse inventory management and upkeep.
• Critical thinking skills: quick decision‑making and troubleshooting capabilities to ensure job success, cost effectiveness, and minimize downtime.
• Ability to travel to APC suppliers and production facilities up to 40% of the time.
• Willingness to work daily and extended hours when necessary, including weekends and holidays.

• Operate and oversee all field equipment to ensure safe, efficient, and high‑quality execution of all APC collection sites, including GEA/Alpha Laval self‑cleaning centrifuges, heat exchangers, chillers, pumps, and other parts, with knowledge of ordering parts.
• Ensure all tasks are conducted in strict accordance with OEM specifications, company procedures, and customer expectations, maintaining the highest standards of safety, quality, and performance.
• Lead and/or direct field crews during on‑site environmental service projects, ensuring safe, timely, and efficient execution under the direction of the Field Technician Services Manager.
• Lead by example and routinely perform technician duties alongside teams.
• Train, mentor, and support field technicians by reinforcing safety practices, technical skills, and performance standards.
• Maintain professional communication with clients onsite, providing updates on job status and ensuring alignment with project scope and expectations.
• Serve as the primary on‑site company representative when the Field Technician Services Manager is off‑site, supporting client satisfaction and field decision‑making.
• Complete and submit all required job documentation accurately and on time, including Daily Work Forms and Document Change Forms for project delays or changes.
• Evaluate and report on client requests for additional or unscheduled work and coordinate with internal teams for review and next steps.
• Oversee housekeeping and equipment organization at job sites and the facility, ensuring tools, vehicles, and work areas are clean, safe, and ready for use.