Customer Service Specialist

Provide crisis intervention, information and referral, and safety planning through a 24‑hour hotline. Provide general shelter support and assistance to direct service staff in serving shelter residents.

Currently there are three part‑time positions with no benefits, working on the following schedule (all positions located at the shelter; no remote work):

• Saturday & Sunday 7:00 a.m. – 3:00 p.m. (day, no benefits)
• Saturday & Sunday 10:00 a.m. – 6:00 p.m. (day, no benefits)
• Saturday & Sunday 11:00 p.m. – 7:00 a.m. (night, no benefits)

The employee(s) hired need to be flexible, as they may be required to work some holidays on an as‑needed basis.

The part‑time position will start at $15.62 per hour.

In an effort to provide for the best possible work‑life balance, St. Louis County offers a generous benefit package that includes affordable health insurance, dental and vision coverage, four weeks of Paid Time Off in the first year, eleven paid holidays, a deferred benefit retirement plan, paid life insurance, and short and long term disability. A full listing of benefits is available under the benefit tab at the top of this page.

Equivalent to a high school diploma or GED equivalent and one year of customer or call center experience.

• Assist in providing new residents with transportation to shelter.
• Assist in answering hotline calls, assist in determining resident eligibility for service, and assist in making arrangements for new resident admittance to shelter.
• Assist in providing new resident with orientation to shelter facility and shelter guidelines.
• Assist in maintaining a clean and sanitary shelter environment.
• Establish positive relationships with residents that foster empowerment.
• Provide appropriate community resources and referrals and advocacy to residents in coordination with case management staff.
• In coordination with case management staff, provide follow‑up services to residents departing from shelter.
• Participate in special projects such as special events and field trips and assisting with coordinating and putting away donations.
• Accurately collect and input data into database system.
• Provide staff coverage on weekends.
• Perform other duties as required or assigned.

A selection committee will evaluate the qualifications of each applicant, which will include recentness and appropriateness of education and experience, answers to supplemental questions, results of employment references investigated and any other appropriate information available.

The committee will admit to the interview only those persons who possess the most job‑related qualifications and may establish additional criteria beyond the minimum qualifications stated above.

The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have three days to complete the required questionnaire.

The top five candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.

All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

Applicants interested in applying for this position should visit our website at  We only accept online applications.

The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. Call the Division of Personnel at  for more information on this policy.

St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615‑5429
Fax: (314) 615‑7703
Relay MO 711 or 800‑735‑2966
www.stlouiscountymo.gov