Shuttle Driver

JOB TITLE:

Airport Shuttle Driver

FLSA Status:
Non-Exempt

Supervision Exercised:
No supervisory duties required.

Reports To:

Management

Date:
July 2025

We are seeking a reliable and customer-focused Airport Shuttle Driver to transport customers safely and efficiently to and from the airport, while delivering a top-notch welcoming experience. The ideal candidate will have strong driving and communication skills and take pride in delivering a positive first and last impression for every customer.

(Any one position may not include all of the duties listed, nor do the listed examples include all that may be found in positions of this class.)

• Proactively greet customers with a smile.
• Assist passengers with loading and unloading luggage.
• Aid Parking Attendants in checking in customers.
• Safely transport passengers to and from the airport.
• Respond to Parking Attendants in a timely and professional manner.
• Follow assigned routes and schedules, adapting to traffic conditions to ensure timely arrivals and departures.
• Maintain a clean and well-kept shuttle vehicle.
• Promptly report shuttle-related issues (maintenance needs, accidents, damages) to
• Immediately report customer complaints, suspicious activity, and safety hazards to
• Ask customers to leave a positive review.
• Answer phones politely and professionally according to SOP.
• Assist customers with all aspects of Park N Boston, including directions, hours, shuttle schedule, rates, rewards program, and online reservations.
• Maintain the customer waiting area.
• Review reports as required.
• Monitor parking lot maintenance according to PNB standards.
• Follow parking lot safety, security protocols, and SOP.
• Assist valet attendants in cleaning the airport shuttle according to SOP.
• Occasionally vacuum and clean customer vehicles.
• Conduct pre-trip and post-trip shuttle inspections according to guidelines and SOP.
• Adhere to all traffic and state highway laws.
• Follow all PNB company guidelines, policies, and SOP.
• Other duties as assigned.
• Duties listed above are subject to change as determined by management.

• Valid U.S. driver's license with a clean driving record.
• Basic computer skills.
• Previous passenger transportation or shuttle driving experience preferred.
• Strong customer service skills with a friendly and professional attitude.
• Proficient in English.
• Knowledge of local roads, traffic patterns, and airport procedures.
• Ability to lift and carry heavy luggage.
• State-certified DOT driver's certificate permitting airport shuttle operation.

• Primarily operates a shuttle vehicle in varying weather and traffic conditions.
• Flexible schedule including early mornings, late nights, weekends, and holidays.
• Ability to work outdoors in various weather conditions.

(The physical demands described here represent those required to perform the essential functions of this job.)

• Ability to lift and carry heavy luggage.
• Requires sitting for extended periods.
• Frequent entry and exit from vehicles.