Service Advisor

Role Overview: The Sales and Service Advisor is the primary customer contact, responsible for greeting clients, documenting concerns, inspecting vehicles, and recommending services. They promote products and services, provide accurate quotes, and communicate updates throughout the repair process. Additionally, they handle customer follow-ups, track warranty parts, and ensure customer satisfaction. Adhering to company policies and demonstrating professionalism are essential.

Qualifications & Skills: Prior experience as a Service Advisor is beneficial but not required. Candidates should have a professional appearance, be process-driven, and possess a valid driver’s license. Strong communication, customer service skills, and the ability to build lasting relationships are vital.

• Greet customers courteously in person and by phone using standardized techniques.
• Listen to and document vehicle concerns; inspect and verify service needs.
• Recommend appropriate services and communicate additional suggestions clearly.
• Provide accurate estimates, update customers on service progress, and review warranties.
• Conduct post-repair follow-ups to ensure satisfaction.
• Manage returns, warranty parts, and other assigned tasks.

• Competitive pay
• tuition reimbursement
• paid time off
• health insurance
• life insurance
• 401(k) with match
• service discounts
• opportunities for advancement