AVP Loan Servicing

Overview

The Assistant Vice President (AVP) of Loan Servicing is responsible for overseeing and enhancing the quality, efficiency, and compliance of loan servicing for commercial and consumer lending across the organization. This role ensures operational excellence, regulatory compliance, and accurate servicing of loans. The AVP supervises team leaders of Loan Servicing and provides oversight of loan servicing functions that include SOX-related controls, while collaborating across departments to ensure efficiency and the highest standards.

• Oversee the functions of the loan servicing area including oversight of general loan servicing for commercial and consumer loans, SBA reporting and servicing, secondary market sales, credit bureau reporting, participation loans, swaps servicing, escrow, and mortgage servicing requirements.
• Oversee loan controls within the functional area as it relates to SOX.
• Interact with internal compliance and audit teams ensuring that all findings are addressed timely, resolved, and processes are updated accordingly.
• Ensure the timeliness of loan servicing and booking processes while setting accountability for high standards.
• Identify training needs for staff and assist with career development.
• Manage projects that impact the Loan Servicing area and communicate changes effectively among Departments.
• Serve as a resource for internal staff, other departments, and outside agencies by performing a variety of customer service activities including responding to requests, researching discrepancies, and resolving issues.
• Maintain current knowledge of banking and lending rules and regulations and assure compliance with all bank policies and procedures, as well as applicable state and federal regulations.
• Responsible for management and development of Loan Servicing Leads. Conduct annual performance reviews and quarterly 5-5-5s.
• Actively participate with other Department Team Leads to make processes within areas function more efficiently.

• Bachelor’s degree
• 7-10 years of Commercial and Consumer loan processing and/or documentation experience
• Demonstrated leadership, team building, and management skills
• Strong oral and written communication skills
• High attention to detail and knowledge of rules, regulations and policies relating to loan documentation and servicing
• Knowledge of Fiserv and Premier platform preferred

Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We are on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy is just a bonus!

The typical annual base pay range for this role is between $94,500-$114,350. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank’s policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

Status: Exempt