Office CPAP Coordinator

Position Summary

Park Nicollet is looking to hire an Office CPAP Coordinator to join our Health Care Products team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

This position will coordinate administrative functions and workflows in providing clinical and billing services to Home Medical Equipment (HME) patients. Major responsibility will be to support the customer service, clinical, and billing functions for HME as well as support and follow-up for HME patients. This position has primarily clerical responsibilities with other duties that include office supply management and medical equipment procurement and coordination.

Management and triaging of department phone calls is a major component of this role.

M-F 8:30AM – 5PM

• One or more years of sales/customer service experience in a DME or business environment with high service standards required.
• Experience managing customer service issues via telephone

• Analytical, data entry and mathematical ability
• Moderate to advanced computer working knowledge (i.e., Windows, Word, Excel and Outlook)
• Ability to multitask and coordinate projects
• Phone customer services skills
• Proven proficiency in the operation of the following:
  Telephone;
  Personal Computer (Utilizing Applicable Software);
  Calculator;
  Printer;
  Photocopier; and FAX Machine.

• Associate degree or bachelor’s Degree preferred.
• Advanced degree in relevant medical field (e.g., coding, medical administrative) preferred.
• Experience with inventory management, electronic health care management software, merchandising and performing retail transactions preferred.
• Four (4) years clerical/data entry experience preferred.
• Prefer previous medical and customer service experience at a Durable Medical Equipment company.

• Sales and customer service training a plus.
• Knowledge of sleep therapy supplies and equipment, product lines, and insurance guidelines for reimbursement is desirable.
• Knowledge of medical customer service is beneficial.
• Advanced working knowledge of electronic medical record systems is beneficial.

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!