Director of Operations - Minneapolis Marriott West Complex

Job Category
:
Operations

Requisition Number
: COMPL
008741

• Posted :
  September 30, 2026
• Full-Time
• On-site

Showing 1 location

Courtyard by Marriott, Minneapolis West | CSM Lodging Services

St. Louis Park, MN 55426, USA

• Pay or shift range: $90,000 USD to $110,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

This position is responsible for assisting in the overall management and operations of the Minneapolis Marriott West and Courtyard by Marriott Minneapolis West hotels. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.

Sales: Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction in all outlets. Uses expertise to develop and implement changes to hotel operations based on sales and guest comments.

Cost Control: Responsible for management of hotel expenses to maximize hotel profitability. Responsible for effective labor management in assigned departments through proper scheduling, monitoring, and adjusting based on business needs. Follows CSM procurement guidelines and applies good business judgment. Assists with the preparation and management of hotel budget and assigned administrative and/or accounting tasks. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.

Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests' needs are responded to in a timely manner. Resolves guests' complaints in courteous and friendly manner, focuses on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards. Adheres to, trains and models appropriate brand standards.

Training: Responsible for assisting in the training of employees and ensuring training records are maintained. Analyzes quality issues, identifies training needs and ensures implementation to improve results. Utilizes available resources and adheres to CSM training policies. Ensures all CSM, brand, and department specific training requirements are met.

Safety/

Risk Management:

Conduct routine inspections of hotel operations to maintain standards per CSM, brand, local, state and federal regulations. Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.

People Management: Responsible for working with Human Resources on interviewing, hiring, coaching, and development of employees. Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.

Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures.

Education: High School diploma or GED required. College degree or equivalent experience preferred.

Experience/Knowledge/Skills/Abilities: 3-5+ years of progressive hotel management experience required. Must be able to manage multiple hotel and corporate priorities in a fast-paced…