600 - Beyond Brokerage Support - Senior Account Specialist - Beyond Brokerage
Job in
Saint Louis Park, Hennepin County, Minnesota, USA
Listed on 2026-08-03
Listing for:
Worldwide Express
Full Time
position Listed on 2026-08-03
Job specializations:
-
Sales
Account Manager, Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Account Manager, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
PURPOSE
As a Senior Account Specialist, you will be a part of a dynamic, collaborative, and hardworking team. You are the customer advocate and will help our customers understand the many nuances of transportation and help troubleshoot issues if they arise. You will partner with our clients and coworkers to solve issues, effectively and creatively, while building relationships and providing support to help their business grow.
Essential Duties/Responsibilities- Consistent Monday-Friday work schedule, no weekends
- Communicate daily with both internal and external customers
- Maintain a high level of activity over the phone and email through our CRM system
- Ability to research, identify and capitalize on profitable opportunities that are presented daily
- Ability to understand and consult customers in relation to fees, products, and services
- Ability to troubleshoot and support customers in navigating service disruptions
- Maintain an ongoing focus on creating positive and supportive customer experiences
- Ability to establish strong partnership with key executives and decision makers within each customer and territory
- Ability to collaborate with various support teams including sales and account management
- Effectively navigate and utilize carrier systems and websites
- Learn and employ carrier specific knowledge
- Handle escalated customer service issues including but not limited to delayed and missing/damaged packages/freight, rating, BOL/label creation, reconsignments, classifying freight, scheduling pickups and product knowledge
- Consult customers on how to avoid service disruptions, carrier nuances, and current industry standards
- Previous experience working directly with customers
- Outstanding collaboration and communication skills at multiple levels
- Ability to work as a team
- Exceptional verbal and written communication skills
- Customer focused and solutions-oriented
- Commitment to continuous improvement
- Strong growth mindset with the willingness to learn and be coached
- High School diploma or GED required
- Bachelor’s degree in communications, business, marketing, or other business-related fields preferred
- Ability to adapt to a fluctuating environment
- Robust prioritization, organization, and time management skills
Position Requirements
10+ Years
work experience
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×