General Manager

Job description Operations Manager

Salah Financial
- The Income Tax Center | St. Louis, MO, 63131 | Full-Time | 140K–160K BASE, $180k–220K OTE (On-Target Earnings)

Salah Financial
- The Income Tax Center is a 31‑year‑old accounting and tax advisory firm in St. Louis’s suburb of Town & Country with a trusted reputation for strategic advisory and servant leadership, entering a new phase of growth. We are hiring a high‑level operator to help us transform a founder‑led accounting firm into one of the nation’s premier advisory‑centered organizations.

The Operations Manager owns production operations focused on:

• Strategic tax advisory
• Business‑owner consulting
• Bookkeeping/CFO services
• AI‑enabled operational infrastructure
• Scalable long‑term growth

The right leader will help build the systems, accountability, workflow, communication, leadership infrastructure, and organizational clarity necessary to support that vision.

You report directly to the founder. You manage the production teams. You own workflow, quality, people, and capacity planning. You are the first line on escalations and the person responsible for ensuring operations run without founder involvement.

This is a hands‑on leadership role in a firm that is actively evolving. You will have real authority, direct access to the founder, and the opportunity to shape how the firm operates as it scales.

The ideal candidate has experience managing inside a $15M+ accounting firm environment and understands the unique operational dynamics of tax preparation, bookkeeping, workflow management, seasonal capacity planning, realization, production accountability, staffing pressure, client service expectations, and scaling an accounting organization without sacrificing culture, relationships, accountability, or excellence.

While operational excellence, accountability, and results are critical, culture matters just as much. For more than 30 years, we have intentionally built our culture around a simple principle: love. Not as a slogan, but as a way of leading. We believe all stakeholders must be treated with dignity, encouraged to grow, challenged to reach their potential, and supported through both successes and struggles.

We believe every interaction is an opportunity to leave someone better than we found them.

The right leader will be energized by developing people, strengthening relationships, creating an environment of infectious joy, and helping others succeed. If you believe that high performance and genuine care for people can coexist—and that organizations can pursue excellence without losing their heart—you may be exactly who we’re seeking for this most important role.

• Full understanding of production workflows and team capacity
• Day‑to‑day operational decisions running through you
• Top 3 bottlenecks identified with fixes in progress
• Escalation process fully owned

• Founder no longer involved in production
• Production margins improved and tracked
• Team performance managed through clear scorecards
• Operations ready to support significantly higher volume

• $140K‑160k base, $180K–$220K OTE based on performance
• 100% employer‑paid health benefits (No waiting period)
• 3% company matching retirement benefits
• 2 weeks PTO year one
• Company retreats