Financial Operations Manager URGENT

• $55,000-$65,000 base salary (final offer dependent on experience; unable to exceed the posted range)
• OUTSTANDING BENEFITS!
• 100% employer-paid medical, dental, life, and disability coverage for employees
• Employer-funded retirement program with immediate vesting and company match eligibility
• Generous PTO package including vacation, sick time, paid holidays, parental leave, and volunteer service days
• Additional coverage options available for dependents and supplemental insurance needs
• Supportive, mission-driven culture with strong work-life balance and long-term career growth opportunities

The Financial Operations Manager is responsible for overseeing billing operations, account administration, reporting, compliance, and customer account management activities. This role provides leadership for a small team while ensuring accurate financial processes, operational efficiency, regulatory compliance, and a high level of customer service.

• Oversee billing processes, account reconciliations, payment activity, and compliance-related functions.
• Ensure adherence to applicable federal, state, and organizational requirements.
• Manage complex account issues, reporting obligations, and financial reconciliations.
• Serve as a point of escalation for account and payment inquiries.
• Collaborate with internal stakeholders to resolve discrepancies and improve operational effectiveness.

• Develop, maintain, and analyze financial and operational reports.
• Monitor account activity and identify trends to support decision-making.
• Maintain data integrity and support quality control initiatives.
• Identify opportunities for process improvements and operational efficiency.
• Lead, train, and develop a team responsible for account administration and customer support.
• Manage hiring, onboarding, performance management, and workload distribution.
• Foster a collaborative and service-oriented culture.

• Maintain departmental policies, procedures, and operational documentation.
• Monitor regulatory changes and implement necessary updates.
• Participate in special projects and continuous improvement initiatives.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 3+ years of experience in financial operations, billing, account administration, compliance, customer account management, or a related function.
• Experience managing reconciliations, reporting, and operational processes.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and business systems.

• Experience in higher education, student accounts, financial aid, enrollment services, or similar administrative and financial operations environments.
• Previous leadership, supervisory, or team lead experience.
• Experience working in regulated environments with compliance and reporting responsibilities.
• Master's degree in Business Administration, Finance, Accounting, or a related discipline.

• Financial analysis and account reconciliation
• Regulatory compliance and reporting
• Leadership and team development
• Process improvement and operational efficiency
• Customer service and relationship management
• Data management and reporting
• Strong attention to detail and accuracy
• Professional office environment
• Occasional extended hours during peak operational periods
• Regular use of standard office technology and business systems

This is an excellent opportunity for an accounting, finance, billing, student accounts, financial aid, banking, healthcare revenue cycle, or business operations professional seeking a leadership role with exceptional benefits, strong work-life balance, and long-term career stability.

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race…