Student Accounts Coordinator—Third Party Billing Administrator

Basic Function

The Student Accounts Coordinator and Third-Party Billing Administrator supports the Financial Services Office by managing third-party billing, payments, and account adjustments. This role ensures compliance with federal, state, and institutional policies while providing excellent customer service to students, families, and campus departments

• Process account refunds, credit balances, emergency loan applications, and return of funds purchase orders in compliance with federal and institutional timelines.
• Process returns of funds purchase orders for scholarship/ePay over payments; monitor expired refund checks and reissue or return per 240-day rule.
• Respond to billing and payment inquiries via phone, email, and in-person; manage the student accounts inbox; and provide guidance to students and families.
• Invoice and reconcile third-party billing (VA, TA, 529, 3
  
  Pay), maintain proper credentials for Veteran Affairs, and ensure compliance with state and federal regulations.
• Coordinate with Financial Aid staff to resolve discrepancies affecting billing and refunds, ensuring accurate account management and student satisfaction.
• Process batch adjustments for add/drop activity, withdrawals, meal plans, miscellaneous fines and charges, and maintain accurate student billing records.
• Maintain audit spreadsheets, update billing-related policies and procedure manuals, and stay current on regulatory changes impacting student accounts.

Associate’s degree in accounting, business administration or related field or 1 – 2 years of experience in financial services, accounting or customer service.

Bachelor’s degree in accounting, finance, or business administration or 3 – 5 years of experience in higher education student accounts or financial aid.