Cash Application Specialist

Top tier benefits (Great Healthcare, 18 days PTO, 14 holidays, etc)

Growth potential

Hybrid (WFH 1 day/week)

Central location

The Cash Application Specialist plays a critical role in supporting the organization's financial operations by ensuring the accurate and timely application of incoming payments. This position is responsible for processing customer remittances, reconciling cash receipts, researching payment discrepancies, and maintaining accurate accounts receivable records. The ideal candidate is detail-oriented, analytical, and committed to maintaining the integrity of financial data while providing excellent internal and external customer service.

• Process and apply customer payments accurately and timely, including checks, ACH, wire transfers, and credit card payments.
• Research and resolve payment discrepancies, short payments, over payments, unapplied cash, and deduction issues.
• Reconcile daily cash receipts and ensure all deposits are properly recorded in the accounting system.
• Monitor and maintain cash application queues to ensure payments are processed within established service levels.
• Collaborate with Accounts Receivable, Collections, Customer Service, and Sales teams to resolve customer account issues.
• Prepare and review account reconciliations related to cash receipts and unapplied cash balances.
• Investigate and resolve outstanding payment variances while maintaining detailed documentation.
• Assist with month-end closing activities, including cash-related journal entries and reconciliations.
• Support audit requests by providing documentation and explanations related to cash application transactions.
• Ensure compliance with internal controls, accounting policies, and company procedures.
• Generate and maintain reports related to cash application performance, unapplied cash, and aging activity.
• Identify opportunities to improve cash application processes and enhance operational efficiency.
• Maintain accurate customer account records and support master data updates as needed.
• Collaborate with finance team members and other departments to ensure accurate financial reporting and customer account management.

Bachelor’s degree or equivalent combination of education and experience.

• 3+ years of experience in account management, donor relations, fundraising, or client service.
• Demonstrated success in meeting or exceeding relationship and revenue goals.
• Strong communication, listening, and interpersonal skills.
• Excellent organizational skills with the ability to manage multiple projects simultaneously.
• Proficiency with Microsoft Office Suite and CRM systems.