Billing Analyst

Water infrastructure is a critical component of the health of all communities in the United States. Unfortunately, much of the water infrastructure supporting our communities is failing due to lack of investment. Central States Water Resources, Inc. (CSWR) is at the forefront of the water utility industry by bringing solutions to some of the most troubled water infrastructure systems in the United States.

CSWR is actively acquiring, renovating, and stabilizing water and wastewater operations in many communities, bringing the infrastructure investment needed to ensure safe, reliable water service to allow communities to thrive. CSWR’s mission is to make safe water resources available to every community in America.

The Billing Analyst supports utility billing operations across water and wastewater systems. This role performs billing analysis, billing cycle processing, account auditing, tariff verification, customer data maintenance, and reporting to help ensure accurate and timely invoices. The Billing Analyst investigates anomalies, documents findings, recommends corrective actions, and partners with internal stakeholders to maintain billing accuracy, data integrity, and regulatory compliance.

This position requires strong analytical skills, close attention to detail, and the ability to work effectively within complex billing systems and recurring production deadlines.

• Review and validate billing cycles before bill generation and finalization.
• Analyze billing exceptions, usage of anomalies, finalization reports, and system-generated errors.
• Investigate and resolve billing discrepancies, account issues, and customer adjustments within established authority.
• Perform audits of metered, unmetered, and final-bill accounts to verify accurate billing.
• Assist with bill print and mail processing, file uploads, output validation, and reconciliation.
• Support escalated billing inquiries by preparing clear account histories and documented analysis.
• Process approved adjustments, credits, refunds, and account corrections in accordance with company procedures.
• Maintain complete and accurate documentation of billing activities, exceptions, and resolutions.

• Maintain customer, service, rate, and other billing-related system data.
• Assist with rate configuration validation, testing, and implementation.
• Review account configurations to verify the correct application of rates, fees, penalties, and services.
• Monitor data quality, identify root causes of recurring issues, and recommend corrective controls.
• Participate in customer and billing data conversion activities associated with system acquisitions and onboarding.

• Prepare recurring billing reports, audit reports, reconciliations, and exception analyses.
• Perform quality assurance reviews of billing outputs and supporting regulatory data.
• Maintain billing records and supporting documentation in accordance with retention requirements.
• Assist with internal and external audit requests by gathering support and documenting conclusions.
• Monitor adherence to approved tariffs, internal controls, standard operating procedures, and regulatory requirements.
• Escalate material billing risks, unresolved discrepancies, and compliance concerns to the Billing Manager.

• Analyze trends and recurring billing issues to identify opportunities for improved accuracy and efficiency.
• Recommend practical process improvements, automation opportunities, and preventative controls.
• Assist with the development and maintenance of billing standard operating procedures and training materials.
• Partner with Operations, Customer Service, Regulatory, Finance, Acquisitions, IT, and…