Collections Specialist

Position Overview

Land and Apartments ("L&A") is a private investment firm that specializes in the

acquisition, rehabilitation, and operation of multi-family properties. L&A is led by an

experienced team of professionals with backgrounds in finance, construction, and

property management.

Since inception, L&A has acquired over 8,000 apartment units across three states.

L&A is seeking a detail-oriented and proactive Collections Specialist to oversee collection

activity and delinquent resident accounts across our multifamily portfolio.

This position will work closely with Property Management and Accounting to monitor

outstanding balances, communicate with residents regarding past-due accounts, resolve

account discrepancies, and ensure collection activity is handled accurately, consistently,

and in accordance with company policies.

The ideal candidate is highly organized, comfortable working with financial information,

and able to communicate professionally and eAectively while handling sensitive collection

matters.

• Monitor resident accounts and delinquency across L&A's multifamily portfolio.
• Review aging and delinquency reports and proactively follow up on outstanding balances.
• Contact residents regarding past-due balances through phone, email, written correspondence, and other approved communication methods.
• Maintain detailed and accurate documentation of collection eAorts, resident communications, payment commitments, and account activity.
• Work with Property Managers and onsite teams to address delinquent accounts and determine appropriate next steps.
• Coordinate with Accounting to research and resolve payment discrepancies,incorrect charges, unapplied payments, credits, and other account issues.
• Track payment commitments and follow up when agreed-upon payments are not received.
• Assist with payment arrangements in accordance with established company policies and approval requirements.
• Identify recurring collection issues or delinquency trends and communicate concerns to management.
• Help maintain accurate resident ledgers and collection records within the company's property management/accounting systems.
• Coordinate documentation and account information needed for escalated collection matters, legal proceedings, or outside collection agencies when applicable.
• Maintain confidentiality when handling resident and financial information.
• Build eAective working relationships with Property Management, Accounting, and
• other departments to support timely resolution of outstanding accounts.
• Provide regular updates and reporting regarding portfolio delinquency and
• collection activity.
• Perform additional accounting, administrative, or collection-related duties as assigned.

• 2+ years of experience in collections, accounts receivable, property management,accounting, or a related field preferred.
• Experience in multifamily residential property management or resident collections strongly preferred.
• Strong understanding of accounts receivable and collection practices.
• Excellent written and verbal communication skills.
• Strong organizational and follow-up skills with exceptional attention to detail.
• Ability to manage a high volume of accounts and prioritize collection activity eAectively.
• Ability to handle di Aicult or sensitive conversations professionally and respectfully.
• Strong problem-solving skills and ability to research and resolve account discrepancies.
• Ability to work independently while collaborating with multiple property and corporate teams.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft OAice applications.
• Experience with App Folio or similar property management software preferred.
• High school diploma or equivalent required; associate or bachelor's degree in accounting, finance, business, or a related field preferred.