Program Assistant

Location: St. Louis

Job Description:

Job Title:

Program Assistant

Location:

Saint Louis, Missouri Department: CB Adult Community Services

Employment Type:

Full Time

Job Summary:

Join our compassionate and collaborative team as a Program Assistant, where you will support the daily operations of a multidisciplinary behavioral health program.

This role offers the opportunity to make a meaningful impact by ensuring smooth administrative operations, coordinating client services, and supporting communication between staff, clients, and community partners. If you are organized, detail‑oriented, and passionate about helping others, this position provides an excellent opportunity to grow within a mission‑driven  this role, you will assist with intake processes, scheduling, documentation, and front‑line communication, helping ensure timely and efficient service delivery.

You will also serve as a key point of contact, supporting clients and assisting in de‑escalating situations until clinical staff are available.

This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work-related travel

Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture – An environment cultivating employee wellbeing, valuing each individual’s humanity, and promoting a collaborative workforce

Additional Perks & Benefits – Scroll down to bottom of this post to learn more

Key Responsibilities:

Coordinate and maintain daily, weekly, and monthly schedules for clients and team operations

Participate in team staffing meetings and assist with program coordination

Manage intake and referral processes, ensuring accurate and timely completion of documentation

Maintain client charts and records in compliance with regulatory and organizational standards

Record admissions and discharges and assist with data tracking and reporting

Collect and organize data for program metrics and reporting

Serve as a point of contact for clients, families, and community partners

Greet visitors and provide a professional, welcoming environment

Manage incoming calls, triage requests, and assist with de‑escalation when needed

Facilitate communication between team members, clients, and external resources

Maintain and monitor phone systems and office equipment

Order and manage office supplies and coordinate maintenance needs

Track vehicle usage, mileage, and ensure proper documentation

Ensure accurate and complete completion of screening and admission paperwork

Provide administrative support to ensure efficient program operations

Perform other duties as assigned by leadership

Education, Experience, and/or Credential

Qualifications:

Education and/or experience in human services, healthcare administration, or office support preferred

Additional Qualifications:

Must have a valid driver’s license with an acceptable driving record and current auto insurance

Strong organizational and time‑management skills

Ability to manage multiple tasks and meet deadlines

Excellent verbal and written communication skills

Ability to build rapport with diverse populations

Strong attention to detail and accuracy

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
Ability to maintain confidentiality and handle sensitive information

Physical Requirements Ability to exert up to 10 pounds of force occasionally

Ability to perform repetitive hand, finger, and arm movements for typing and documentation

Ability to sit for extended periods with occasional walking or standing

Ability to meet the physical demands of a sedentary work environment

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brigh…