Assistant Director - Student Financial Aid

CP00001 Washington University in St Louis Assistant Director
- Student Financial Aid

Hybrid
- Washington University Danforth Campus

May 27, 2026

$50K - $82K

37.5

Under the supervision of the Senior Assistant Director of Student and Family Engagement, the Assistant Director is responsible for providing financial assistance counseling to prospective and current students and/or their parents to afford their WashU education. The position requires the counselor to work in a service‑oriented and fast‑paced team environment that will actively support the department and the university’s student recruitment and retention goals.

Ability needed to work occasionally outside of standard university work hours.

• Interacts with prospective and current students and/or their families, to provide information about financial aid in general, financing opportunities unique to WashU, and answer billing inquiries.
• Exercises professional judgment interpreting policy and procedures to ensure accurate consideration of each applicant’s special circumstances. Maintains student files for compliance with federal, state, and university policies.
• Maintains confidentiality of all matters pertaining to the processing of financial aid.
• Communicates accurately, effectively, professionally, and in a timely manner with students, parents, and campus constituents.
• Responsible for the delivery of financial aid presentations, as well as other outreach activities on and off campus, sometimes outside of SFS business hours and on occasional weekend days.
• Represents the department at special university events such as recruiting visits, orientations, and other campus related functions.
• Participates in appropriate professional associations and training.
• Monitors and stays current on all financial aid regulations at the federal, state, and institutional levels.
• Responsible for completing institutional and departmental retention and recruitment related projects and activities.
• Performs other duties as assigned.

• Normal office environment.
• As conditions merit, this position may be required to work remotely.
• Travel and attendance at events on and off campus is necessary.
• Work outside of normal business hours is necessary throughout the year.

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC Typing).

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

No specific certification/professional license is required for this position.

Not Applicable

Not Applicable

A driver's license is not required for this position.

• 3 years of financial aid or related experience, or 7 years total financial aid experience.
• Ability to maintain effective working relationships and address the potential and current needs of students.
• Ability to work with sensitive information and maintain confidentiality.
• Attention to detail and accuracy, time management skills, and follow-through.
• Ability to use proprietary software systems.

No additional education unless stated elsewhere in the job posting.

No additional certification/professional licenses unless stated elsewhere in the job posting.

No additional work experience unless stated elsewhere in the job posting.

Communication, Confidentiality, Customer Service, Deadline Management, Decision Making, Detail‑Oriented, Fast‑Paced Environments, High Accuracy, Microsoft Excel, Microsoft Office, Microsoft Word, Multitasking, Oral Communications, Organizing, PowerPoint Presentations, Problem Solving, Service Oriented, Sound…