Cutsomer Service Administrator - Business Office

Customer Service Administrator - Business Office

Campus Employment | Presbyterian Church in America

The Business Office at Covenant Seminary is seeking applications for the position of Customer Service Administrator. This is a part‑time position, primarily serving the Business Office with customer service provided on behalf of the other offices in One‑Stop. We value team cooperation, commitment to excellent work, and dedication to the Seminary’s mission of training pastors and leaders for Christ’s church and Kingdom.

Pay rate for the position is commensurate with experience.

The Customer Service Administrator is responsible for being the first customer service contact point for One‑Stop, the area in which the Business Office is located, and assisting the Business Office in creating and maintaining accurate and timely financial records for the Seminary. Seeking someone who likes to learn, organize, enjoys quantitative reasoning and problem solving. This position reports to the Controller.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor Business office and One‑Stop email inboxes and determine best course of action for correspondence received.
• Promptly and professionally receive calls, emails, and greet visitors, directing them appropriately. This will require (a) becoming very familiar with MyCTS and Seminary website, taking initiative to answer questions where possible, (b) helping to cover questions related to student billing, and (c) familiarity with and adherence to FERPA so that education verification questions can be answered
• Process and prepare accounting records including reconciliations.
• Establish records of accounts and input entries to proper accounts.
• Process and reconcile Square card and cash receipts received through the Café, Library, etc. including counting cash on hand.
• Monitor, track, record and reconcile staff expense reports and correct discrepancies.
• Perform bookkeeping and reconciliations for guest housing and housing deposits, working closely with the facilities department.
• Document and ensure proper keeping of financial records, making use of current technologies.
• Prepare forms and manuals for accounting and bookkeeping personnel.
• Ethical Conduct.
• Attention to Detail.
• Customer Service Skill.

Proficiency in Microsoft Office Suite, particularly Excel and Word.

• Prior accounting/bookkeeping experience with an understanding of debits/credits, financial statements, reconciliations, etc.