Aquarium Administrative Assistant

Location: St. Louis

# Aquarium Administrative Assistant## Description|  || --- ||
** Position Summary** || This position will serve as the communication hub for Aquarium operations in a professional and courteous manner.  This role will also deliver a positive guest experience, by providing accurate information in the most efficient way possible. ||
** Duties & Responsibilities** ||
* Maintain the St. Louis Aquarium sales point inventory.
* Coordinate with the Marketing and other departments to ensure Will Call tickets are at the box office.
* Assist the management team with the procurement of supplies.
* Assist the Executive Director.
* Manage invoice approval process
* Manage access card programming; ensure blank access cards are stocked at all times
* Adhere to company policies and procedures.
* Answer all phone calls for both the St. Louis Aquarium and the St. Louis Wheel.
* Transfer calls as appropriate.
* Answer general questions in a timely and accurate manner, keeping guest relations as a top priority.
* Utilize web-based software to keep track of all incoming guest emails and respond in a timely manner.
* Maintain an inventory of office supplies and place replacement orders as needed.
* Serve as main point for in-house radio communications, including general staff inquiries and emergency response.
* Keep up-to-date with all new animals within the Aquarium.
* Distribute incoming US mail, delivery and courier packages. Place correct postage on outgoing US mail and have mail ready for pick-up by the designated time each day. Manage vendor relationships with other delivery and courier vendors.
* Create daily operations report to inform staff of projected attendance, events, and other happenings which would affect Aquarium operations.
* Assist staff members with preparation of materials that can be efficiently handled at the reception desk. May include database input as well.
* Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.
* Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
* Assist in other departments as required. |## Qualifications|  || --- ||
** Experience,

Skills & Qualifications ** ||
* Previous experience in a customer, retail or guest services position preferred.
* Excellent verbal and communication skills required.
* Strong listening, presentation and decision-making skills.
* Ability to anticipate guests’ needs.
* Technically minded, with ability to learn web-based customer service software.
* Creative problem solver who thrives when presented with a challenge.
* Energetic and eager to tackle new projects and ideas. ||
** Abilities** || The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.

* Ability to sit for long periods of time.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer system.
* Hearing and visual ability to observe and detect signs of emergency situations.
* Ability to lift and carry up to 30 pounds. |
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