Dispatcher -Commercial HVAC Focus

Service Coordinator

The Service Coordinator is responsible for scheduling and routing all service calls and maintain meticulous records of incoming calls. The Service Coordinator inputs billing for Services and makes collections calls

Responsibilities include:

• Monitoring technician time tracking on a weekly basis, including obtaining supervisor approval or other documentation for any timesheet discrepancies as well as timely submission to Payroll processor.
• Assisting in new hire onboarding process and processing of IT hardware & permissions requests as necessary.
• Assisting in coding and approvals of vendor invoices.
• Opening and tracking purchase order requests.
• Collection of associated documentation for processing customer and vendor system set-up
• Dispatching/routing multiple service technicians.
• Verifying job completion and accuracy of technician notes.
• Inbound/outbound phone calls.
• Scheduling service repairs and routine maintenance visits.
• Processing and issuing monthly maintenance invoices.
• Making collection calls for past-due invoices on a weekly basis.
• Providing outstanding customer service to our customers.
• Data entry and various administrative tasks.
• #LI-OL1

Qualifications include:

• Work well with others in difficult situations to solve customer issues and achieve positive results.
• Possess strong time management skills and ability to work under time constraints.
• Effective verbal and written communication skills.
• Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
• Versed in the industry and the Company's competitors.
• Ability to multitask and perform duties outside of the scope of work when necessary.

Travel Requirements: 0-5% of the time will be spent traveling to the job site(s)/office locations.

Physical Activities include:

• Climbing stairs.
• Repeating motions that may include the wrists, hands and/or fingers
• Remaining in a stationary position, often standing or sitting for prolonged periods

Environmental Conditions:

Quiet environment

Physical Demands:
Light work that includes adjusting and/or moving objects up to 20 pounds

ENFRA is proud to be an Equal Opportunity Employer of Minorities, Women, Protected Veterans, and Individuals with Disabilities, and participates in the e-Verify program. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other classification protected by law.