Patient Billing​/Services Representative III - Medicine Multispecialty Center - Sunset Hills

Location: St. Louis

Location

SAINT LOUIS, MO 63127

Scheduled Hours

40

Position Summary

Serves as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients' needs.

Job Description

• Monitors the performance of the staff areas to ensure quality care and compliance with practice standards.
• Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, registration review, pre‑arrival processes and HIPAA acknowledgement notification and documentation using department‑approved monitoring tools.
• Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks and e‑mails as needed.
• Assists in management of providers' schedules, scheduling templates and master schedules according to physician protocols and management direction.
• Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with manager.
• Assists in coordination of staff vacations, schedules and coverage.
• Assists with staff timesheets and distribution of accruals.
• Plans, schedules and/or carries out orientation program and staff training/development for established and new personnel under guidance of management.
• Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed.
• Maintains required skills/competencies and participates in in‑services, staff programs, continuing education and cross‑training programs according to established standards.
• Complies with OSHA, state and federal regulatory sources/standards.
• Acts as backup for staff during peak times, vacations, illnesses.
• Prepares custom reports as directed by management.
• Participates in quality improvement activities to ensure appropriate clinical outcomes.
• Incorporates the Fish Philosophy and Principles into daily job activities.
• Performs other duties as assigned.

Working Conditions

Job Location /

Working Conditions:

Normal office environment. Patient care setting.

Physical Effort

Typically sitting at desk or table.

Equipment

Office equipment.

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