Housing Operations Support Specialist

Housing Operations Support Specialist

Department: Housing Administration

Employment Type: Full Time

Location: Any Compass Location

Reporting To: Danielle Harshaw

Compensation: $20.98 / hour

Keep housing programs running smoothly by providing the administrative support that helps expand access to stable housing and strengthens communities. Schedule-Monday-Friday 8:00am-5:00pm. 40 hours weekly.

The Housing Operations Support Specialist plays an important behind-the-scenes role in supporting housing programs, properties, and team members. This position ensures housing applications are processed efficiently, data is accurate and compliant, and administrative operations run seamlessly across multiple housing platforms and funding programs. If you enjoy organization, collaboration, and making an impact through operational excellence, this is an opportunity to help support services that promote stability and well-being.

As a great opportunity for someone who enjoys coordinating multiple priorities, improving processes, and providing exceptional administrative support in a mission-driven environment, this role offers the chance to make a meaningful contribution while working alongside a collaborative team.

• Review housing data and reports to ensure accuracy, quality, and timely completion.
• Review housing assistance applications and supporting documentation for completeness before advancing them through the approval process.
• Provide administrative and logistical support for housing programs and projects.
• Assist property managers with file reviews to support program compliance.
• Manage shared housing program email inboxes and route inquiries to the appropriate team members.
• Monitor and route voicemail messages to ensure timely follow-up.
• Support the housing team with additional administrative responsibilities as needed.

• High School/GED required
• Bachelor's degree preferred
• At least five (5) years' experience in office management and administrative support systems preferred

You'll be a great fit for this role if you:

• Enjoy keeping projects organized and ensuring important details don't get overlooked.
• Have strong administrative and organizational skills with the ability to manage multiple priorities.
• Are comfortable working with data, documentation, and maintaining accurate records.
• Communicate professionally and provide responsive support to both internal teams and external partners.
• Thrive in a collaborative environment and enjoy helping others succeed.
• Take pride in improving efficiency, maintaining compliance, and supporting programs that help individuals and families achieve housing stability.

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